白領(lǐng)快餐口語(yǔ)第2期:會(huì)打電話很關(guān)鍵
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Calling a company
A： ABC Company, my name is Lucy. How can I help you?
B： Hello, Lucy, this is Monica. I’m calling for the accountant position. I saw the information about the vacancy on your company’s website. Is it still available?
A： Thank you for your interest. The position is still available. Have you already sent your CV to us?
B： No, not yet. First, I want to check about the availability and see if you could give more information.
A： It is urgent for us to fill this position now and I would like to stress that English is a must because of the international contacts and most likely traveling abroad very soon. If all these is not problem for you, I recommend you to mention these in your cover letter and send it to me directly.
B： The notification period of my current job is not that long and I’m quite profession to English and I am happy with the traveling abroad as I’m good dealing with the people from other cultures. It makes the whole job even more interesting. I will send my resume to you still this week.
A：ABC公司，你好，我是Lucy，請(qǐng)問(wèn)您有什么事?
B：Lucy，你好!我是Monica。我想詢問(wèn)一下貴公司的會(huì)計(jì)崗位。我在貴公司的主頁(yè)上看到了職位招聘信息，請(qǐng)問(wèn)這個(gè)信息現(xiàn)在還有效嗎?
A：謝謝您的關(guān)心。目前我們還沒(méi)有找到何時(shí)的人選。您給我們投簡(jiǎn)歷了嗎?
B：還沒(méi)有。我想先確認(rèn)一下這個(gè)職位現(xiàn)在是不是還空缺著，同時(shí)想多了解一下。
A：目前我們急需這方面的人才，我們也希望應(yīng)聘者的有較好的英語(yǔ)水平，因?yàn)檫@個(gè)職位可能需要經(jīng)常和出差國(guó)外，和外國(guó)人接觸，如果這些條件您都符合，我建議您直接寫(xiě)一封信給我們，直接寄給我就可以了。
B：我目前的工作的通知時(shí)間不是很長(zhǎng)，我本人英語(yǔ)水平也很不錯(cuò)，另外我擅長(zhǎng)與不同國(guó)家的人打交道，喜歡出差國(guó)外。我現(xiàn)在對(duì)這份工作更加有興趣了。我會(huì)在本周內(nèi)給您發(fā)簡(jiǎn)歷的。
1. 如果你打電話給別人， 對(duì)方一接電話，你就要報(bào)上自己的名字(identity yourself)，說(shuō)："Hello, this is...speaking."不要等待對(duì)方追問(wèn)你是誰(shuí)。
2. 接別人打來(lái)的電話時(shí)， 如果對(duì)方未報(bào)姓名，你可以禮貌地問(wèn)："Who's calling, please?"假如對(duì)方電話中要找的人是你的家人或室友，你也應(yīng)該問(wèn)這句話，先讓接電話的人知道是誰(shuí)打來(lái)的。萬(wàn)一你撥通了一個(gè)號(hào)碼，卻從對(duì)方接聽(tīng)時(shí)的口氣，發(fā)覺(jué)你可能撥錯(cuò)電話時(shí)，千萬(wàn)不要反問(wèn)人家："What number is this?"而是要問(wèn)你撥的號(hào)碼對(duì)不對(duì)，例如："Is this 715-0456?"如果對(duì)方告訴你撥錯(cuò)了，趕快說(shuō)："I'm sorry."然后把電話輕輕掛上。
3. 假如你接到別人撥錯(cuò)的電話， 你可以說(shuō): "I think you have the wrong number. This is 715-0456."然后把電話輕輕掛上。不要摔電話!他撥錯(cuò)電話號(hào)碼很可能是無(wú)心的。
4. 打電話應(yīng)該要言不繁。 講完該講的話時(shí)，通常由撥電話的先說(shuō)："Goodbye."對(duì)方可能加一句："Thank you for your calling."然后雙方掛上電話，記住要輕哦。
下面是兩個(gè)打電話的實(shí)例：
例一：A: Hello. Is this 300-1234?B: No. I guess you have the wrong number.A: I am sorry.
例二：A: Hello. Can I speak to Mr. John Anderson, Please? This is Steve Lee.C: Hold on, please.D: John Anderson speaking.A: Hi, John. This is Steve. Did you get my note?D: Yes, I just got it. I'll think it over and call you back.A: Fine. See you later.D: Goodbye.
最后，來(lái)看看我們大家很少注意的細(xì)節(jié)吧。1. 除非你確知對(duì)方是"夜貓族"，否則不要深夜跟他打電話。早晨太早打電話也是不禮貌的。一般說(shuō)來(lái)，打電話最適當(dāng)?shù)臅r(shí)間是上午九點(diǎn)以后到晚上九點(diǎn)半以前。2. 電話響了六響(six rings)還沒(méi)有人接，不是對(duì)方不在家，就是他不方便接，或甚至不愿意接，最好是把它掛斷了。3. 最后，如果你打電話時(shí)預(yù)知這通電話不可能三言兩語(yǔ)就結(jié)素，最好先問(wèn)對(duì)方: "Is this a convenient time to talk?"(現(xiàn)在講電話方便嗎?)免得對(duì)方正有急務(wù)待理，或有客人在旁，又須聽(tīng)你長(zhǎng)時(shí)間電話，造成尷尬場(chǎng)面。
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