Directions: For this part, you are allowed 30 minutes to write a short essay on the following situation. You should write at least 150 words but no more than 200 words.
Suppose you have spent a three-day holiday at a scenic spot, where the hotel service was not good, and the arrangement was not satisfying, and you would like to write a complaint letter to the management office to express your dissatisfaction and expectation.
審題立意
1. 導(dǎo)語(yǔ)解讀：要求考生根據(jù)提示的語(yǔ)言場(chǎng)景寫(xiě)一封投訴信，投訴你入住的某一賓館服務(wù)不好，同時(shí)也寫(xiě)出你的期望。
2. 文章立意：投訴信要注重語(yǔ)氣，要把問(wèn)題說(shuō)清楚，但不要把問(wèn)題說(shuō)得過(guò)于尖銳使矛盾激化而得不到很好的解決。因此，寫(xiě)投訴信時(shí)要注意：一是將問(wèn)題細(xì)節(jié)說(shuō)清楚，二是表明期望問(wèn)題以何種方式得以解決，如改善質(zhì)量、賠償?shù)取?/p>
寫(xiě)作思路
1. 第一段簡(jiǎn)要說(shuō)明入住的地點(diǎn)、時(shí)間和寫(xiě)投訴信的目的。
2. 第二段投訴空調(diào)和噪音兩方面的問(wèn)題。
3. 第三段誠(chéng)懇地提出期望。
參考范文
Dear manager, 1
I feel sorry to trouble you but I am afraid I have to make a complaint about your hotel service. I spent a three-day holiday in your city and had a very dissatisfying stay in room 2198 of your hotel from the 1st to the 3rd of October. 2
For one thing, the air-conditioner doesn’t work. During the deep night, I felt very cold. Next day I told the staff about the air-conditioner but she said it was not cold enough to use it. 3 For another, the noise was extremely loud at night and I asked to change my room but I was told that there was not a vacant room in the hotel. Therefore, I had a terrible stay at your hotel. 3
I expect better service of your hotel. I strongly demand that you implement strict management and improve the service. Otherwise, you’ll see fewer and fewer customers in your hotel. 4 If you could take the matter into consideration and solve it at your earliest convenience, I shall appreciate it very much. 5
Yours sincerely, 6
Michael 7
尊敬的經(jīng)理：
很抱歉打擾你，不過(guò)我恐怕不得不投訴你們酒店的服務(wù)。我在貴市度假三天，從十月一日到三日住宿在你們賓館2198房間，這三天令我十分不滿(mǎn)。
首先，你們的空調(diào)是壞的。在深夜，我覺(jué)得十分寒冷。第二天我告訴工作人員關(guān)于空調(diào)的事，但是她說(shuō)還沒(méi)冷到用空調(diào)的地步。其次，晚上噪音很大，我要求更換房間但是被告知已經(jīng)沒(méi)有空房。因此，我在你們賓館住得很糟糕。
我希望你們能提供更好的服務(wù)。我強(qiáng)烈要求你們嚴(yán)格加強(qiáng)管理并且提升服務(wù)。否則，你們會(huì)看到越來(lái)越少的顧客光顧你們的賓館。如果你能及時(shí)考慮此事并且第一時(shí)間加以解決，我將對(duì)此深表感激。
此致
邁克
范文點(diǎn)評(píng)
1. 注意書(shū)信格式，首先是稱(chēng)呼語(yǔ)。
2. 自然過(guò)渡，引出投訴的問(wèn)題，緊扣作文話(huà)題。
3. 投訴兩個(gè)方面的問(wèn)題，清楚簡(jiǎn)潔。
4. 明確指出要解決的問(wèn)題。
5. 提出期望，以使問(wèn)題得到解決。
6. 注意書(shū)信格式，寫(xiě)上客套語(yǔ)。
7. 注意書(shū)信格式，最后署名。
要點(diǎn)用法
complaint n. 投訴；抱怨
dissatisfying adj. 不滿(mǎn)意的
vacant adj. 未使用的；空的
implement v. 實(shí)行
take sth. into consideration 把某事考慮在內(nèi)
句法點(diǎn)評(píng)
1. I strongly demand that you implement strict management and improve the service.
此句用了投訴信中常用的句式I strongly demand that，表示強(qiáng)烈要求某事得以解決。
2. If you could take the matter into consideration and solve it at your earliest convenience, I shall appreciate it very much.
此句是寄希望于問(wèn)題得到解決的客套話(huà)語(yǔ)，語(yǔ)氣委婉，同時(shí)又表達(dá)了感激之意。
