服務英語·要求機上服務 情景對話

服務英語·要求機上服務 情景對話

Air crew（A）：空中乘務人員

Traveler（T）：旅客

1. 機上服務（1）

A: Can I help you, sir?

有什么需要幫忙嗎，先生？

T: Yes, I feel very uncomfortable.

是的，我感到很不舒服。

* * *

A: Are you feeling sick or having a headache?

您是感到惡心還是頭痛？

T: I just feel that my stomach is rolling.

我感覺好像我的胃在翻滾一樣。

* * *

A: Is this your first time to take a flight?

這是您第一次乘飛機嗎？

T: Yes, it is.

是的。

* * *

A: I'm afraid you are probably a little airsick.

我恐怕您有點暈機。

T: Oh, really? I don't have seasickness and carsickness, so I didn't think that I would have airsickness.

哦，真的嗎，我不暈車也不暈船，所以之前沒覺得我會暈機。

* * *

A: It's different. Many people who don't have seasickness and carsickness have airsickness. It's common.

這是不同的。許多人不暈車不暈船，但是暈機，這是很常見的。

T: So what should I do?

所以我要怎么辦呢？

* * *

A: Don't worry, sir. We have pills for airsickness. I'll bring it right now.

先生，不用擔心，機上有暈機藥，我現(xiàn)在就去拿來。

T: That's great. Thank you so much.

太好了，謝謝你。

* * *

A: You are welcome. And you'd better not look out of the window. When you feel hungry, you can eat something but not too much, other wise your airsickness will get worse.

不客氣，還有，您最好不要往窗戶外面看。如果您餓了，可以吃點東西，但不可以吃太多，不然，暈機會更嚴重的。

T: I see. Thank you. You are very thoughtful.

我知道了，謝謝你。你的服務很周到。

* * *

2. 機上服務（2）

T: A member of our group feels like vomiting. Can I bother you for some iced water, please?

我們這里有人想吐。能麻煩你拿點冰水嗎？

A: Sure. But can I suggest a glass of hot water instead? I think it may help settle down his stomach.

當然。但我建議喝一杯熱水，能使他的胃舒服一些。

* * *

T: Is that right? OK.

是嗎？那好。

A: Do you know why he is sick? Perhaps I have some ideas if I know the reason.

你知道他為什么想吐嗎？要是知道原因的話，可能會有辦法的。

* * *

T: I'm not sure. But I guess he didn't have a good sleep last night because we are all very excited to have this trip to America.

我不太確定，但我猜是昨晚沒睡好吧，因為我們要去美國，太興奮了。

A: I see. It's really good to have a journey to America for fun. Now I'm gonna bring some salad to refresh him.

我知道了，去美國玩確實值得高興。現(xiàn)在我去拿點沙拉來給他吃吧，或許會幫助他清醒一下。

* * *

T: OK, thank you.

好的，謝謝你。

A: And there are sickness bags behind the seat in front of you. If he really wants to vomit, use it, please.

另外，前面座位的后背上掛有暈機袋，如果他真的想吐的話，請用暈機袋吧。

* * *

T: I see.

我知道了。

A: Any other problem?

還有其他問題嗎？

* * *

T: How long shall we fly?

我們還要飛多久呢？

A: We just took off one hour ago, so it's about 3 hours.

我們一小時前剛剛起飛，所以還有大約三小時吧。

* * *

T: Oh, it will be a hard time for him. Poor guy.

哦，那對他來說很煎熬啊，可憐的人。

A: Sir, I suggest he sleep for a while, then it will kill some time and also relieve his illness.

先生，我建議他睡一會兒，這樣既能消耗時間還能減輕他的難受。

* * *

T: Alright, thank you, miss. It's very thoughtful of you.

好的，謝謝你。你的服務很周到。

A: You are welcome. Call me if you need my help.

不客氣，如果有需要盡管叫我。

3. 機上服務（3）

T: Excuse me, Madam, what can I do for you?

打擾了，女士，有什么需要幫忙嗎？

A: I feel a bit airsick. Do you have some pills?

我覺得有點暈機，你們有暈機藥嗎？

* * *

T: Yes, we have. I'll bring the pills. Please wait for a moment.

是的，有，我這就拿來，請稍等。

A: Thanks.

謝謝。

* * *

A: Hi, here is the pill for air sickness. And this is a hot towel. I suggest you put it on your head and have a rest. Maybe you will feel much better.

您好，這是暈機藥，這是一個熱毛巾，我建議您把它敷在額頭上，休息一會兒，或許會有幫助。

T: Wow, it's very kind of you. Thank you.

哇，你真是太好了，謝謝你。

* * *

A: Then what else can I do for you?

我還能為您做什么呢？

T: I don't want to eat anything. So please don't serve me the meals and drinks.

我不想吃任何東西，所以不用給我準備飯和飲料了。

* * *

A: Sure. We are going to arrive in the destination in 2 hours. If you need a doctor, we can contact the ground personnel to arrange it for you in advance.

好的，我們即將在兩小時后到達目的地，如果您需要看醫(yī)生，我們可以提前和地面聯(lián)系為您安排。

T: OK. If I need, I'll inform you.

好的，如果需要的話我會告訴你的。

4. 機上服務（4）

A: Yes, sir. What can I do for you?

先生，有什么需要幫忙的嗎？

T: I'm kind of thirsty.

我有點渴了。

* * *

A: Should I bring some water for you?

我?guī)湍命c水，好嗎？

T: No, thank you. I don't like plain water.

不，謝謝，我不喜歡喝白水。

* * *

A: What kind of drink do you prefer?

您想喝什么樣的飲品呢？

T: Do you have coke?

你們有可樂嗎？

* * *

A: Sure. A large one or small one?

當然。您要大杯還是小杯？

T: I want a super large one with ice.

我想要超大杯的，加冰。

* * *

A: Ice coke is not good for your health, sir.

冰可樂對身體不好的，先生。

T: It doesn't matter. Just bring it for me.

沒關系，給我拿來吧。

* * *

A: Alright.

好的。

T: I am also wondering how long we have to stay in the plane.

我還想問一下，還有多久飛機才降落。

* * *

A: About 2 hours.

大約兩個小時。

T: That's too long. I will feel very bored if I have nothing to do.

那太久了。要是沒事干會很無聊的。

* * *

A: We have some magazines and books for you to read.

我們有一些雜志和書可以供您閱讀。

T: Do you have some tourist guidebooks? I'm going to have a seven-day holiday in America, and I want to go around and do something interesting.

你們有旅游指南之類的書嗎？我要在美國度過一個7天的假期，想到處去看看，做一些有趣的事情。

* * *

A: Sure, we have. An English one or Chinese one?

當然，您想要英文的還是中文的？

T: An English one is OK for me.

英文的吧。

* * *

A: OK, I'll be back soon.

好的，我很快就來。

5. 機上服務（5）

T: Excuse me.

打擾一下。

A: Yes, what can I do for you, ma'am?

是的，您有什么需要幫助嗎，女士？

* * *

T: I'm a little bit tired and want to have a sleep. Can I have a pillow and blanket?

我有點累，想要睡一會兒，能給我個枕頭和毯子嗎？

A: Sure. Please wait a minute. Here are the pillow and blanket. Let me help you.

當然，請稍等。這是枕頭和毯子，我來幫您吧。

* * *

T: Thank you.

謝謝。

A: Do you feel cold?

您感覺冷嗎？

* * *

T: A little. But it's OK.

有點，但還好。

A: Should I turn the air conditioning down for you? It's easy to catch a cold when you are sleeping.

我來幫您把冷氣調(diào)低吧，睡覺的時候很容易感冒的。

* * *

T: OK, although it's hard for me to get sick, but it's fine just in case.

好的，雖然我很少生病，但是還是調(diào)低吧，以防萬一。

A: It's done, ma'am. Get a good sleep. Please press the button if you need any help.

好了，女士，您好好休息吧，如果有任何需要，按這個按鈕就可以了。

* * *

T: I see. It's very kind of you. Thank you.

我知道了，你真是太好了，謝謝你。

A: You are welcome.

不客氣。

6. 機上服務（6）

T: Excuse me.

打擾一下。

A: Can I help you?

有什么需要嗎？

* * *

T: Yes. I want to sleep but it's a little noisy. Can you give me a pair of ear plugs.

是的，我想睡一會兒但是有點吵，你能給我一對耳塞嗎？

A: Sure. Anything else?

當然，還有其他需要嗎？

* * *

T: Oh, I'll appreciate if you bring an eyeshade too. I'm not used to the light when I'm sleeping.

哦，如果你能拿眼罩來就太好了，要知道，我不太適應睡覺時候有燈光。

A: Yes, I understand. I'll bring that, too. And I can put the shutter down for you.

嗯，我理解，我會拿來的，我可以幫您把百葉窗放下來。

* * *

T: Oh, that's great. You are so thoughtful.

哦，那太好了，你真細心。

A: Please wait a moment, I'll be right back.

請稍等，我一會兒就來。