服務(wù)英語(yǔ)·質(zhì)量保證 情景對(duì)話

服務(wù)英語(yǔ)·質(zhì)量保證 情景對(duì)話

對(duì)話1

A: Hello, sir. Welcome to our shop. Can I help you?

您好，先生。歡迎光臨。我能為您做點(diǎn)什么嗎？

B: Yes. I'd like to buy a refrigerator.

是的，我想買臺(tái)冰箱。

* * *

A: Come here, please. There are many new products in our shop.

請(qǐng)這邊來(lái)。我們這兒有很多新產(chǎn)品。

B: Which one has the best quality?

哪一種質(zhì)量最好呢？

* * *

A: In fact, all of our products are of superior quality. I recommend this one to you, as it's more energy-saving.

實(shí)際上我們的產(chǎn)品都是高質(zhì)量的。我向您推薦這臺(tái)，因?yàn)樗?jié)能。

B: Oh, how can I be sure your products are of superior quality as you promised?

哦，我怎么相信你們的產(chǎn)品都是像你許諾的那樣好質(zhì)量呢？

* * *

A: We have trained analysts to do quality analysis at each part when we make the product. That means that no mistakes are made.

在生產(chǎn)過(guò)程中的每一環(huán)節(jié)我們都有專業(yè)的分析師來(lái)做質(zhì)量分析。這就意味著不會(huì)產(chǎn)生錯(cuò)誤。

B: Your salesman also told me that each worker is trained to do quality analysis.

你們的售貨員也告訴我說(shuō)每個(gè)工人都接受質(zhì)量分析的培訓(xùn)。

* * *

A: Certainly. We provide quality analysis training as part of the training for all our new workers.

當(dāng)然。在對(duì)新員工的培訓(xùn)過(guò)程中我們都提供質(zhì)量分析培訓(xùn)。

B: That sounds great. OK, I'll take this one. Can I pay by credit?

那聽(tīng)起來(lái)很棒。好吧，我就買這臺(tái)了。我可以用信用卡付賬嗎？

* * *

A: Of course.

當(dāng)然可以。

對(duì)話2

A: Could I help you, sir?

能為您做點(diǎn)什么嗎，先生？

B: I'd like to buy a washing machine.

我想買一臺(tái)洗衣機(jī)。

* * *

A: Allow me to show you our new line of washing mashine, please.

請(qǐng)讓我給您展示一下我們的新產(chǎn)品系列。

B: Sure, I'd love to have a look.

當(dāng)然可以，我很愿意看。

* * *

A: Our machines are 100% trouble-free.

我們的機(jī)器都是百分之百不會(huì)出毛病的。

B: How do you ensure the quality?

你們?cè)趺幢ＷC質(zhì)量？

* * *

A: One of the reasons for our good quality products is quality inspection system.

我們產(chǎn)品質(zhì)量好的一個(gè)原因就是我們有一個(gè)質(zhì)量檢驗(yàn)系統(tǒng)。

B: Oh, what's that?

哦，它是怎么回事？

* * *

A: There has been a quality department for 10 years. And the workers there analyze and inspect the quality of each machine.

十年來(lái)我們就有專門的質(zhì)保部。那兒的工人們分析監(jiān)測(cè)每臺(tái)機(jī)器的質(zhì)量。

B: It's good for making high quality products.

這對(duì)生產(chǎn)高質(zhì)量的產(chǎn)品是有好處的。

* * *

A: And all of our new products go through a 3-5 years testing period. We are sure each of them has a life warranty.

并且每一臺(tái)我們的產(chǎn)品都要經(jīng)過(guò)一個(gè)3至5年的檢測(cè)期。我們保證每一臺(tái)都是終生質(zhì)保。

B: Really? How much is it?

真的？多少錢？

* * *

A: 426 dollars.

426美元。

B: OK. I'll take it. And here is the money.

好，我要了。給你錢。

* * *

A: Thanks. Welcome again.

謝謝。歡迎再來(lái)。