介紹自己和公司——介紹你的服務(wù) Describing Your Service

介紹你的服務(wù)　Describing Your Service

在介紹你所服務(wù)的機(jī)構(gòu)時(shí)，與其大肆渲染公司的光榮歷史和輝煌業(yè)績，不如細(xì)致介紹一下公司能為客戶提供的服務(wù)，這才是與客戶的需求息息相關(guān)的方面。

如果能夠成功地解答“我們都干嗎”就代表著對(duì)公司服務(wù)的描述已基本到位，再通過一些例子說明我們?cè)趺醋?，做什么?

☉Let me give you an overview of our services.

讓我來總體介紹一下我們的服務(wù)。

☉This is what we can do for you.

這就是我們能夠?yàn)槟龅摹?

☉Let’s go over a few of our service options.

讓我們大致了解一下我們的服務(wù)項(xiàng)目。

☉I’d like to introduce a few of our services.

我很愿意介紹一下我們的一些服務(wù)。

☉Here’s a list of our current services.

這里有一張我們最新的服務(wù)清單。

☉We can help you find the best solution for your situation.Let’s take a look！

我們能夠?yàn)槟那闆r找到最好的解決方案，請(qǐng)過目。

時(shí)間對(duì)比

在詳細(xì)描述（detailing）服務(wù)的同時(shí)，可以提供一些實(shí)例來說明以前是怎么做的。這樣，客戶就可以了解你們的服務(wù)經(jīng)驗(yàn)了。

☉Here’s a list of our past clients.As you can see, we have provided solutions for many internationally known corporations.

這里有一張我們以往客戶的名單。正如您所看到的，我們?cè)蛟S多國際知名企業(yè)提供解決方案。

☉We’ve provided comprehensive marketing consulting in over sixty major industries since first opening our doors in 2001.

從2001年開業(yè)起，我們相繼為60多家大型企業(yè)提供了全面的市場咨詢。

☉We were partners for the Beijing 2008 Olympic Games.

我們是北京2008年奧運(yùn)會(huì)的贊助商。

☉In the past four years, we have expanded our services to include not only traditional markets, but also non-traditional and international arenas.

在過去的4年里，我們將我們的服務(wù)從傳統(tǒng)型市場拓展到非傳統(tǒng)型市場和國際領(lǐng)域。

☉Today we offer a full range of services for public and private companies of any size.

我們現(xiàn)在提供各個(gè)級(jí)別的、不同層次的對(duì)國有企業(yè)和私營企業(yè)的服務(wù)。

☉We offer both commercial and corporate services.

我們既提供商業(yè)服務(wù)也提供企業(yè)服務(wù)。

☉There is no client too large, and no client too small.We can help you find customized solutions for every problem.

我們沒有太大不能做的客戶，也沒有太小不愿做的客戶。我們可以幫助您為任何問題找到解決方案。

有針對(duì)性

在介紹服務(wù)的同時(shí)，可以通過提問或回答問題來觀察聽眾的興趣點(diǎn)，并詳細(xì)地講解。

☉Tell us about your needs and let us recommend the best services solution for your business.

告訴我們您所需要的，我們可以為您的業(yè)務(wù)提供最好的服務(wù)方案。

☉Let’s start with the basics.I can help you find out everything you need to know about our services, including how they work and what you need to get started.

那我們從基礎(chǔ)講起吧。我可以幫您查到任何您想了解的有關(guān)我們服務(wù)的內(nèi)容，包括如何運(yùn)作和您需要如何開始。

☉Can you tell me more about your specifications?I want to find a solution that will work best for you.

您能否再告訴我一些您的細(xì)節(jié)要求？看我能否為您找到最適合的方案。

☉Tell me your type of business, I can help compare the service solution best suited for your industry.

告訴我您業(yè)務(wù)的類型，我能幫您找到與您的行業(yè)最匹配的服務(wù)方案。

服務(wù)宗旨

介紹服務(wù)宗旨的目的在于體現(xiàn)服務(wù)的專業(yè)化，增強(qiáng)客戶對(duì)你們的信心，并對(duì)所提供的服務(wù)在總體上有一個(gè)把握。

☉Our mission is to help clients achieve their most ambitious marketing goals and strategic communication objectives. We do this by providing strategic counsel, creative solutions, and responsive services.

我們的使命是幫助客戶實(shí)現(xiàn)其最雄心勃勃的營銷目標(biāo)和戰(zhàn)略傳播目標(biāo)。我們實(shí)現(xiàn)的途徑是提供戰(zhàn)略咨詢、創(chuàng)造性的解決方案和反應(yīng)迅速的服務(wù)。

☉Our firm’s mission is to provide a high quality, creative, and result-oriented legal team to individuals and businesses.Our services allow us to be a primary resource and partner for our client’s growth and development.

我們公司的使命是為個(gè)人和企業(yè)提供一個(gè)高品質(zhì)、創(chuàng)新、注重實(shí)效的法律小組。我們的服務(wù)使我們成為客戶成長和發(fā)展的第一資源和合作伙伴。

有效回答

準(zhǔn)確并積極地回答客戶提問能體現(xiàn)服務(wù)的專業(yè)化。當(dāng)客戶根據(jù)自己的實(shí)際需要提出問題的時(shí)候，應(yīng)當(dāng)詳細(xì)解釋，以期讓客戶滿意。

A：What exactly is included in your service package?

B：There are several options for our services, depending on your needs. We offer a full-service option, as well as custom designed, depending on what works best for you.

A：你們的全套服務(wù)到底包括哪些？

B：我們的服務(wù)有不同的類型，這取決于您的需求。我們提供全方位服務(wù)項(xiàng)目，也包括客戶定做，要看哪種對(duì)您最有利。

A：How long will our service contract last?

B：Depending on the needs of your company, we can make arrangements for the contract to last from 6 months all the way up to 5 years.

A：你們的服務(wù)合同簽多長時(shí)間？

B：這要看您公司的要求，我們的合同可以調(diào)整，從6個(gè)月到5年不等。

總結(jié)

說清楚我們是干什么的不難；要讓你的介紹正好落在客戶的心坎上，則沒那么簡單。從服務(wù)的宗旨到服務(wù)項(xiàng)目，再到服務(wù)的效果，以及服務(wù)的實(shí)例，總之要想客戶所想，讓他們感覺錢會(huì)花在實(shí)處。介紹中，要熱情體貼、不急不躁、耐心周到，讓客戶切實(shí)感受到你們的良好服務(wù)。

Words　單詞表

arena領(lǐng)域，區(qū)域

asset資產(chǎn)，財(cái)產(chǎn)

basics基礎(chǔ)要素

brochure小冊(cè)子

client客人

comprehensive全面的，廣泛的

consulting咨詢的

corporate法人的，公司的

industry行業(yè)；工業(yè)

IT信息技術(shù)

offer提供

option選擇

recommend提議，勸告

solution解決方法，方案

switch開關(guān)；轉(zhuǎn)變

Phrases　短語表

aim to（do sth）打算做……

all the way up to一直到

company literature企業(yè)資料

customized solutions量身定做的方案

feel free輕松隨便，無所拘束

go over（sth）將……過一遍，講解

in particular特別，尤其

in the market（for sth）尋求……

include in（package）包含

make arrangements做安排

non-traditional非傳統(tǒng)的

on site service現(xiàn)場服務(wù)

over the phone通過電話

personal banking個(gè)人銀行業(yè)務(wù)

service contract服務(wù)合同

service package服務(wù)組合，一套服務(wù)

be in good hands可靠的，放心的

start with首先，以……起始

troubleshooting疑難排解

實(shí)景對(duì)話1

A：Hello, welcome to Happy Valley Bank. Can I help you?

B：Uh……Yes. Actually, I was hoping to find out more about what kind of services your bank offers. We are considering switching banks.Can you tell me more about what options I have with Happy Valley?

A：Certainly！I'd be happy to go over some of our services with you. Let's start with the basics. I can help you find out everything you need to know about our services, including how they work and what you need to get started.Is there anything in particular you are interested in?

B：Yeah. Actually, we were hoping for some financial consulting.

A：We've provided comprehensive financial consulting for over sixty major industries since first opening our doors in 2001. In the past four years, we have expanded our services to include not only traditional markets, but also non-traditional and international arenas.We offer both commercial and corporate banking services.

B：Well what about personal banking?

A：Yes, of course, we also have individual banking. There is no client too large, and no client too small. We can help you find customized solutions for every problem.Tell us about your needs and let us recommend the best services solution for you.

A：您好，歡迎光臨歡樂谷銀行。有什么可以為您效勞的？

B：嗯……是這樣的，我一直都想對(duì)貴行提供哪些服務(wù)有更多的了解。我們正在考慮換家銀行。您能否詳細(xì)地講解一下在歡樂谷我都有哪些選擇?

A：當(dāng)然，我很樂意把我們的一些服務(wù)給您講一遍。那我們從基礎(chǔ)的講起吧。

我可以幫您查到任何您想了解的有關(guān)我們服務(wù)的內(nèi)容，包含如何運(yùn)作和您需要如何開始?？从袥]有您特別感興趣的？

B：是的，事實(shí)上，我們希望能夠進(jìn)行些金融方面的咨詢。

A：從2001年開業(yè)起，我們相繼為60多家大型企業(yè)提供了全面的金融咨詢。

在過去的4年中，我們將我們的服務(wù)從傳統(tǒng)型市場拓展到非傳統(tǒng)型市場和國際領(lǐng)域。我們不僅提供商業(yè)服務(wù)，也提供企業(yè)銀行服務(wù)。

B：那個(gè)人銀行業(yè)務(wù)呢？

A：是的，當(dāng)然我們也有個(gè)人銀行業(yè)務(wù)。我們沒有太大不能做的客戶，也沒有太小不愿做的客戶。我們可以幫助您為任何問題找到解決方案。告訴我們您所需要的，我們可以為您推薦最好的服務(wù)方案。

實(shí)景對(duì)話2

A：Our mission is simple. We want to help you make technology an asset for your business, not a problem. Our services are aimed to do that.We can help you evaluate your needs and build a custom service arrangement.

B：That sounds great！We are currently in the market for a new IT support team. Can you tell me more?

A：Sure. Well, to start with, here's a list of our past clients.As you can see, we have provided solutions for many internationally known corporations. You're in good hands when you put your IT concerns with us.

B：What exactly is included in your service package?

A：There are several options for our services, depending on your needs. We offer a full-service option, as well as custom designed, depending on what works best for you. We offer on-site service as well as over-the-phone troubleshooting.

B：How long will our service contract last?

A：Depending on the needs of your company, we can make arrangements for the contract to last from 6 months all the way up to 5 years.

B：Do you have any company literature I can take with me?

A：Yes, of course. Here's our brochure.Feel free to take a look and ask any questions you might have. Can you tell me more about your specifications?I want to find a solution that will work best for you.

A：我們的任務(wù)很簡單，就是要幫助您將技術(shù)轉(zhuǎn)變?yōu)閮r(jià)值，而不是問題。這就是我們的服務(wù)宗旨。我們會(huì)幫助您對(duì)您的所需進(jìn)行評(píng)估，然后建立客戶服務(wù)安排方案。

B：聽起來不錯(cuò)！我們正在尋找一個(gè)新的IT支持小組，您能否說得更詳細(xì)些？

A：當(dāng)然，我們先看一下這一張我們以往客戶的名單。正如您看到的，我們?yōu)樵S多國際知名的企業(yè)提供方案。把您對(duì)IT的擔(dān)憂交給我們，您就可以高枕無憂了。

B：你們的全套服務(wù)到底包括哪些？

A：我們的服務(wù)有不同的類型，這取決于您的需求。我們提供全方位服務(wù)項(xiàng)目，也包括客戶定做，要看哪種對(duì)您最有利。我們提供現(xiàn)場服務(wù)也提供電話指導(dǎo)排除障礙。

B：你們的服務(wù)合同簽多長時(shí)間？

A：這要看您公司的要求，我們的合同有效期可以調(diào)整，從6個(gè)月到5年不等。

B：貴公司有能帶走的介紹資料嗎？

A：當(dāng)然有，這是我們的手冊(cè)。您可以了解一下，有什么問題就盡管問我。您能否再告訴我一些您的細(xì)節(jié)要求？看我能否為您提供最合適的方案。