如果你的新產(chǎn)品對消費者來說是聞所未聞的(unheard)新生事物,那應(yīng)當(dāng)詳細(xì)介紹產(chǎn)品的成分、功效、維護(hù)保養(yǎng)、使用注意事項(notes)等。總之,盡可能全面;如果某種產(chǎn)品是對舊產(chǎn)品的改良,則需重點突出進(jìn)步之處,如更實惠、更方便、更耐用等。
介紹產(chǎn)品時切忌空洞,通過比較(comparison)和舉例,讓客戶感覺到“看得見、摸得著”的好處。
☉Our newest model is economical and practical.It costs 20%less than the previous model, and is much more durable.
我們的最新款式既經(jīng)濟(jì)又實用,比舊款節(jié)省了20%的費用,而且更加持久耐用。
☉We now have improved longevity.This product is not only reliable, but also boasts consistency and durability.
我們現(xiàn)在提高了它的壽命。這個產(chǎn)品不僅值得信賴,而且在持久耐用上也值得稱道。
☉If you do a price comparison with our products and the leading competitors, you will clearly see the advantage of our products is their affordability.
如果你將我們的產(chǎn)品和我們主要競爭對手的相比較,你可以很清楚地看到我們產(chǎn)品的優(yōu)勢在于它的實惠。
☉With our new patented design, we can blow the competition away.
用我們最新的專利設(shè)計,我們可以將對手一舉擊潰。
對不同客戶群體采用不同的介紹方式
明確界定潛在客戶群體(potential customer),從而決定介紹產(chǎn)品的方式。如果是高科技產(chǎn)品或工業(yè)產(chǎn)品,面對面介紹是個不錯的選擇;如果目標(biāo)客戶群是時尚意識較強(qiáng)的年輕人(young),則可以考慮網(wǎng)絡(luò)上圖文并茂的介紹;如果希望引起分銷商(distributor)或代理商(agent)的興趣,可以選擇郵寄樣品和目錄,通過電話解答疑問或者請其到公司召開介紹會。
☉Our new product appeals to a younger audience.We need to market heavily on the Internet and other teen-friendly media.
我們的新產(chǎn)品主要是迎合那些較年輕的人群。我們需要將營銷重點放在互聯(lián)網(wǎng)和年輕人鐘愛的媒介上。
☉What’s our demographic?Should we focus on direct mailing?
我們的目標(biāo)客戶群是什么人?我們是否應(yīng)該將精力集中到直接郵寄上?
☉Our target audience will most likely find our products online.We don’t need to worry so much about retail issues.
我們的消費人群大多數(shù)可能通過網(wǎng)絡(luò)了解我們的產(chǎn)品,我們不需要過多擔(dān)心零售的問題。
☉What’s our profit margin?Can we afford more aggressive marketing?
我們的利潤呢?我們是否還有能力來承擔(dān)積極主動的營銷呢?
知己知彼
人們喜歡貨比三家,你應(yīng)當(dāng)對競爭對手(competitors)的同類產(chǎn)品(similar products)認(rèn)真研究和調(diào)查,總結(jié)新產(chǎn)品在價格、質(zhì)量等諸多方面的優(yōu)勢。在介紹中,用比較的方式向聽者說明你們的產(chǎn)品更勝一籌的理由。
☉What is our competition doing to boost their sales in this market?
我們的競爭對手正在采取哪些措施來促進(jìn)市場銷售呢?
☉Have you got the marketing reports back yet?We need to know what it is they are doing so that we can get our product off the ground!
你拿到市場報告了嗎?必須對他們現(xiàn)在的行動了如指掌,我們才能使產(chǎn)品的銷售順利進(jìn)行!
問與答
有效的產(chǎn)品介紹不是大段背誦準(zhǔn)備好的演講稿,而是在與聽眾的互動中有針對性地回答聽眾的提問,因為來自聽眾的問題關(guān)系到他們的切身利益。此外,可以將產(chǎn)品初期投入市場的反饋作為介紹的參考內(nèi)容,調(diào)整營銷策略。
A:What's the feedback on our product launch?
B:According to the numbers, we're not doing so well with the traditional target audience. I think we need to go back to square one.
A:What we ought to do is to pursue non-traditional market arenas.
A:我們的產(chǎn)品上市后反饋怎么樣?
B:通過數(shù)字來看,我們在傳統(tǒng)目標(biāo)客戶群中做得還不夠好。我想我們需要重頭再來。
A:我們應(yīng)該著手在非傳統(tǒng)市場領(lǐng)域的推廣。
A:We've lost money already?I thought the product launch campaign was going pretty well……Maybe I was mistaken!
B:No, you weren't mistaken. The product launch was very successful.
Primary research indicates a positive reception by our target audience. The only problem is, it will take a little time to show up in the numbers.We just need to be more patient.
A:It's hard to be patient when there's pressure on the pocketbook.
A:我們已經(jīng)賠錢了嗎?我還以為我們的產(chǎn)品上市顯示一切順利……也許我搞錯了!
B:不,你沒有搞錯。我們的產(chǎn)品上市非常成功,初步的市場反饋顯示我們的目標(biāo)客戶群很有興趣,只不過在數(shù)字的顯現(xiàn)上可能要些時間。我們只是需要更加耐心一些。
A:囊中羞澀的時候是很難保持耐心的。
總結(jié)“酒香不怕巷子深”雖然有理,但是與其坐等客戶聞到酒味上門,不如主動出擊。介紹一個新產(chǎn)品需要將專業(yè)技能、調(diào)查研究、客戶心理相結(jié)合。鋪天蓋地的吹捧不一定能讓聽者動容。抓住產(chǎn)品的特點,介紹最吸引客戶的部分,在互動中做到有效宣傳。
Words 單詞表aggressive積極主動的
anyway無論如何
demographic人口;人群
durable耐用的,結(jié)實的
economical經(jīng)濟(jì)的,實惠的
feedback反饋
launch上市,發(fā)行
longevity持久的
number crunching數(shù)字運算
online在線
practical實際的,客觀的
reception接受;歡迎
retail零售
Phrases 短語表blow(sb)away橫掃/打?。橙耍?
boost sales促進(jìn)銷售,增加銷售額
direct mailing直接郵寄
focus on……集中精力在……
get(sth)off the ground開始/起始(某事)
go on進(jìn)展,正在進(jìn)行
research(a market)研究(市場)
in the black有盈余,順差
in the red赤字,虧損
market arena市場領(lǐng)域
marketing campaign營銷/促銷活動
not so fast不要太快
patented design專利設(shè)計
There's pressure on the pocketbook.囊中羞澀。
target audience目標(biāo)人群
show up in the numbers數(shù)字顯示/表明
play for(a market)經(jīng)營/致力于(某市場)profit margin利潤額sell itself銷路很好,暢銷
實景對話1A:So how are we going to market this new product anyway?I don't even know how to get started!
B:It's not too difficult. I believe in the strengths of this product, so I think it might even sell itself!To start with, let's make a list of the advantages……
A:Well, as I see it, our newest model is economical and practical. It costs 20%less than the previous model, and is much more durable. If you do a price comparison with our products and the leading competitors, you will clearly see the advantage of our products is their affordability.
B:Not only that, but also we have improved longevity. This product is not only reliable, but also boasts consistency and durability.
A:With our new patented design, we can blow the competition away.
B:Not so fast. We did some research into this market, and it might be more difficult than we think to get our share of the market.
A:What is our competition doing to boost their sales in this market?
B:They've got a really aggressive marketing campaign going on. We have to figure out if we share the same demographics, or if there is a nitch market we can play for. Bob is working on the report now, I think.
A:Have you got the marketing reports back yet?We need to know what it is they are doing so that we can get our product off the ground!
A:那我們到底該如何將這種新產(chǎn)品投放市場呢?我都不知道該從哪里入手!
B:并不是很難。我對這種產(chǎn)品的實力滿懷信心,我覺得它一定會很暢銷。讓我們先把優(yōu)勢列出來……
A:正如我所看到的,我們的最新款式既經(jīng)濟(jì)又實用,比上一款節(jié)省了20%的費用,而且更加持久耐用。如果你將我們的產(chǎn)品和我們主要競爭對手的相比較,很顯然,我們產(chǎn)品的優(yōu)勢在于它的實惠。
B:不僅僅是那樣,我們現(xiàn)在提高了它的壽命。這個產(chǎn)品不僅值得信賴,而且持久耐用也值得稱道。
A:用我們最新的專利設(shè)計,我們可以將競爭對手一舉擊潰。
B:沒有那么快。我們也做過一些市場調(diào)查,市場份額的占有也許沒有我們想象得那么簡單。
A:我們的競爭對手正在采取哪些措施來促進(jìn)市場銷售呢?
B:他們開展了一個卓有成效的營銷活動。我們要明確的是,要和他們爭奪同一客戶群還是另辟蹊徑。我想,鮑勃正在跟進(jìn)相關(guān)的報告。
A:你拿到市場報告了嗎?我們必須對他們現(xiàn)在的行動了如指掌,才能使產(chǎn)品的銷售順利進(jìn)行!
實景對話2A:What's the feedback on our product launch?
B:According to the numbers, we're not doing so well with the traditional target audience. I think we need to go back to square one.
A:What we ought to do is to pursue non-traditional market arenas.
B:What's our demographic?Should we focus on direct mailing?
A:I'm not so sure direct mailing would be effective. Our new product appeals to a younger audience. We need to market heavily on the Internet and other teen-friendly media.
B:There are practical benefits to a younger target audience. Because theywill most likely find our products online, we don't need to worry so much about retail issues.
A:That's true. But I still feel we ought to be more aggressive.What's our profit margin?Can we afford more aggressive marketing?
B:Like I said, we're not operating in the black.
A:We've lost money already?I thought the product launch campaign was going pretty well……Maybe I was mistaken!
B:No, you weren't mistaken. The product launch was very successful, primary research indicates a positive reception by our target audience. The only problem is, it will take a little time to show up in the numbers.We just need to be more patient.
A:It's hard to be patient when there's pressure on the pocketbook!
A:我們的產(chǎn)品上市后反饋怎么樣?
B:通過數(shù)字來看,我們在傳統(tǒng)目標(biāo)客戶群中做得還不夠好。我想我們需要重頭再來。
A:我們應(yīng)該著手在非傳統(tǒng)市場領(lǐng)域的推廣。
B:我們的目標(biāo)客戶群是什么人?我們是否應(yīng)該將精力集中到直接郵寄上呢?
A:直接郵寄的方式是否有效不敢肯定。我們的新產(chǎn)品主要是吸引那些較年輕的人群。我們需要將重點放在互聯(lián)網(wǎng)上和年輕人鐘愛的媒介上。
B:在年輕的目標(biāo)人群中存在著許多很實際的利益。因為他們大多數(shù)可能通過網(wǎng)絡(luò)了解我們的產(chǎn)品,我們無須過多擔(dān)心零售的問題。
A:那倒是真的,但是我還是覺得我們應(yīng)該更加主動。我們的利潤呢?我們是否還有能力來負(fù)擔(dān)積極主動的營銷呢?
B:正如我所說的,我們沒有盈利。
A:我們已經(jīng)賠錢了嗎?我還以為我們的產(chǎn)品上市顯示一切順利……也許我搞錯了!
B:不,你沒有搞錯。我們的產(chǎn)品上市非常成功,初步的市場反饋顯示我們的目標(biāo)客戶群很有興趣,只不過在數(shù)字的顯現(xiàn)上可能要花些時間。我們只是需要更加耐心。
A:囊中羞澀的時候是很難保持耐心的。