商務英語：商務禮儀之Unspoken Messages

陳豪在北京的ABC美國公司工作。他散會后跟同事Amy一起往外走。

(Office ambience)

A：CH, What happened to you during your presentation?

C：你注意到什么了嗎?

A：You were doing a great job. You obviously had done extensive research. You had good materials. You were completely confident until half-way through.

C：這么說你能看出我后半截很不自在?

A：Yes. You suddenly became unsure of your self.

C：唉，都是因為Mr. Stone, 上個月從紐約來的副總。

A：What about him?

C：他根本沒看我，一直在看其他文件。

A：Did you try to ignore that?

C：我也試著不去管他，可注意力就是集中不起來。

A：Did Mr. Stone do anything else?

C：他還在椅子上轉來轉去，不斷看窗外。

A：He's the key decision maker these days.

C：是啊，現(xiàn)在公司一切都是他說了算，更糟糕的是，他剛剛讓秘書通知我，要找我談話。

A：Try not to let this upset you too much until you meet with him. Let me know what happens, will you?

******

陳豪下午去找Amy。

A：How did things go with Mr. Stone?

C：完全是虛驚一場。Mr. Stone還表揚我，說我工作很有成績。

A：That's great.

C：看他早上開會時的表現(xiàn)，難道我的擔心是多余的嗎?

A：You were reading his body language this morning and he clearly wasn't sending a positive message.

C：Body language? 肢體語言?

A：Words aren't the only way we communicate. We send messages with our bodies.

C：那Mr. Stone的肢體語言為什么跟他的想法不一樣呢?

A：Perhaps he was distracted or had something else on his mind. Evidently he was listening to you, but that is not the impression you got.

C：下次再遇到這種情況，我應該怎么辦呢?

A：Normally, you could have stopped at that point and asked for questions or opinions, specifically addressing the person who didn't seem to be involved.

C：停下來征求意見和問題?可Mr. Stone是老板啊?

A：In this case, you were in a tough spot since he is the vice-president.

C：你別說，有了這件事，我今后肯定會特別注意自己的肢體語言。

A：That's a good lesson for all of us. Too often we send nonverbal messages without being aware of how others interpret them.

C：這么說來，很多誤解都是在不知不覺之中產(chǎn)生的。

A：Body language can be used to impress people or to turn them off. It is directly related to good manners if you think about it.

C：肢體語言怎么會跟一個人的禮貌和修養(yǎng)有關系呢?

A：Positive body language like giving someone your full attention and having a pleasant expression on your face are all part of showing courtesy and respect.

C：注意聽別人講話本身就是對別人的尊重。