a letter to a manager 投訴信

　　Dear Manager,

　　Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didn’t work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didn’t help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it.

　　I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers.

　　I hope you will look into the matter and give me a reasonable explanation. I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early reply.

　　Sincerely yours,

　　Tom

　　親愛的經(jīng)理,

　　現(xiàn)在我寫這封信是為了告訴你,前幾天我從你的商店買了一臺電視機。但是當(dāng)我把它帶回家和把它打開后,我發(fā)現(xiàn)它不能正常工作。所以我把它帶回商店,告訴助理發(fā)生了什么事。令我驚奇的是,你的助理沒有幫我解決問題。相反,他大聲對我粗魯,拒絕檢查。

　　我知道你的商店享有很高聲譽良好的服務(wù),所以我在你的商店買了電視機。但是今天,我遺憾地發(fā)現(xiàn),這樣的服務(wù)不應(yīng)該發(fā)生在你的商店，而你的助理沒有認真考慮顧客的利益。

　　我希望你們能調(diào)查此事并給我一個合理的解釋。我等待知道你將如何處理它。謝謝你的考慮,我期待早日回復(fù)。