Dear Sir,
On 5th October I bought one of your expensive“Apollo”fountain pens from Julian’s,a big department store of this town.Unfortunately I have been unable to use the pen because it leaks and fails to write without making blots.I am very disappointed with my purchase.? On the advice of Julian’s manager I am returning the pen to you and enclose it with this letter for correction of the fault.
Please arrange for the pen to be fixed or replace it with a new one and send it to me as soon as possible.?
Yours,Mary
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