世界節(jié)假日博覽 第4期:客戶服務日

　　Customer Service Day is on January the 17th. At least, it is in America. Not sure about the rest of the world. This is a day for companies and businesses to reflect on the importance of providing good customer service. It’s also a day for customer service managers and staff to explore new ways to keep the customer happy. This is the day when the customer really is always right. If everything goes according to plan on Customer Service Day, customers will come again, and again, and again. Staff should always go the extra mile for customers and remember that service is always with a smile. Customer Service Day is also the time for bosses to thank their hardest-working customer service representatives.
　　每年的一月十七日是客戶服務日。這一節(jié)日至少在美國很流行。這一天，企業(yè)將重新認識到提供客戶服務的重要性。客戶服務經(jīng)理和員工將探索一些讓顧客滿意的新方法。在這一天，顧客的意見都是正確的。如果在客戶服務日當日的計劃一直執(zhí)行下去，顧客會一直光臨，成為老顧客。員工將為顧客傾盡全力，而且還會面帶微笑著為顧客服務。顧客服務日也是老板酬謝那些辛勤的客服人員的日子。
　　　What do you think of Customer Service Day? Don’t you think it should be every day? When we look at TV, the Internet or magazines, there are hundreds of ads that tell us how special customers are. How many ads and TV commercials really make you feel important? Perhaps it’s a good time for customers (that’s you) to complain if you don’t get good service. You could remind the sales staff what day it is! If that doesn’twork, ask them if they really think “Customer is King”. Are companies most interested in “keeping the customer satisfied,” or are they just interested in profits? Have you ever visited a customer care websiteor phoned a freephone customer service number? Have you ever complained about poor service? Did it work?
　　你對客戶服務日怎么看?你不認為這樣的節(jié)日應該天天過嗎?無論我們是看電視、上網(wǎng)還是看雜志，上百條廣告都在講顧客的重要性。那么，又有多少廣告真正讓我們感覺到自己很重要呢? 或許，這一天，顧客也可以倒倒苦水。你可以提醒一下銷售人員，問他們今天是什么日子!如果這不奏效，問問他們他們是否把顧客當上帝。企業(yè)是更看重顧客的滿意度，還是更看重利益?你曾經(jīng)打開過客戶服務的網(wǎng)站嗎，或是打過免費的顧客服務熱線?你曾經(jīng)抱怨過服務態(tài)度問題嗎? 管用嗎?
　　1.customer service 客戶服務
　　We aim to maintain high standards of customer service.
　　我們的目標是保持高標準的客戶服務。
　　2.complain about 抱怨
　　Besides, what did I have to complain about?
　　另外，我還有什么可抱怨的呢?
　　3.be interested in 對……感興趣
　　And why should anyone be interested in listening to our cough?
　　別人又憑什么來聽我們的咳嗽呢?
　　4.plan on 打算
　　I hope this time they will not put my plan on the shelf.
　　希望這一次他們不會擱置我的計劃。