商務(wù)溝通英語(yǔ)口語(yǔ)視頻教程(高級(jí))：1.What Makes a Good Telephone Call

Sure, I can show you the plan I use when I call customers.

當(dāng)然可以，我告訴你我給客戶打電話的時(shí)候是怎么計(jì)劃的。

No. But I have an outline I follow for calls.

不，但我會(huì)列出一個(gè)大綱。

If it is a "cold call", I greet the customer and identify myself,...

如果是給準(zhǔn)客戶的推銷(xiāo)電話，我會(huì)向客戶問(wèn)好并表明身份…

You don't start the conversation with small talk?

你不先寒暄一下嗎?

No. I get to the point by politely asking if they are interested. It saves time.

當(dāng)然不，我開(kāi)門(mén)見(jiàn)山，禮貌地詢問(wèn)他們是否感興趣。這樣節(jié)省時(shí)間。

Do you ever leave messages for people on their voice mail?

你在他們的語(yǔ)音信箱留過(guò)言嗎?

Would it be possible to get some tips from you for calling customers?

你能告訴我一些給客戶打電話的技巧嗎?

You prepare everything you're going to say before you call?

你在打電話之前就把想說(shuō)的一切都準(zhǔn)備好嗎?

...then I tell them the reason for my call.

…然后告訴他們我打這個(gè)電話的原因。

Not usually. And if I get a busy signal, I call that person again later in the day.

我通常不這樣做。如果撥打的用戶正忙，我會(huì)在晚些時(shí)候再打過(guò)去的。