商務(wù)英語(yǔ)口語(yǔ)視頻 (中級(jí))122 How to Apologize Politely

Michael Jones

Hello! Welcome to Michael's Better Business English.

你好!歡迎來(lái)到邁克爾的《商務(wù)英語(yǔ)晉級(jí)》。

Michael Jones

This month, we're looking at a difficult but important topic in business:...

這個(gè)月，我們一起探討商務(wù)上非常難但也非常重要的話題：…

Michael Jones

...How to apologize politely.

…如何有禮貌地道歉。

Michael Jones

Now, this is a very difficult area for many Japanese business people...

現(xiàn)在，這個(gè)領(lǐng)域?qū)芏嗳毡旧虅?wù)人士來(lái)說(shuō)都非常困難…

Michael Jones

...because it's very different culture to culture.

…因?yàn)椴煌幕g的差異是很大的。

Michael Jones

Traditional Japanese polite style, meaning uses lots of polite language and bowing...

傳統(tǒng)的日式禮節(jié)使用大量的禮貌用語(yǔ)以及鞠躬…

Michael Jones

...but it's quite different than say, Western style.

…但是西方的風(fēng)格卻大大不同。

Michael Jones

In countries such as America or Germany, apologizing is usually used rarely...

在一些國(guó)家，如美國(guó)和德國(guó)，道歉通常很少使用…

Michael Jones

...and to indicate accepting personal responsibility.

…而是表示承擔(dān)個(gè)人責(zé)任。

Michael Jones

So, you need to be careful when and how should you apologize...

因此，你需要注意什么時(shí)候、應(yīng)該怎么道歉…

...when working with people from different cultures.

…當(dāng)你與不同文化背景的人工作的時(shí)候。

Michael Jones

Some advice to help you in general though, when apologizing to Western business people.

給你提供一些一般性的建議，當(dāng)你給西方商務(wù)人士道歉時(shí)。

Michael Jones

Use these four steps.

用這么四個(gè)步驟。

Michael Jones

First, apologize.

第一，道歉。

Michael Jones

For example, "We are so sorry for the delay of the delivery."

比如，“我們很抱歉，交貨延遲了。”

Michael Jones

Second, give a clear reason for the problem.

第二，給出一個(gè)造成問(wèn)題的明確原因。

Michael Jones

"This was due to a mistake in our factory."

“這是由于我們工廠方面造成的一個(gè)錯(cuò)誤。”

Michael Jones

Third, make an action clear that you will take in order to avoid the problem from happening again.

第三，制定一個(gè)清晰的行動(dòng)計(jì)劃以保證類似的錯(cuò)誤不會(huì)再發(fā)生。

Michael Jones

Example, "We are changing our factory production schedule to avoid any future delays."

例如，“我們正在改變我們的工廠生產(chǎn)進(jìn)度，以避免未來(lái)的任何延誤。”

Michael Jones

And then finally, apologize again.

最后，再次道歉。

Michael Jones

"Again, we'd like to apologize for this accident."

“再一次，我們就這次事故致以歉意。”

Michael Jones

Use these four steps for a polite, clear, and effective apology.

利用這四個(gè)步驟，禮貌、清晰、有效地道歉。

Michael Jones

Thank you and good luck!

謝謝，祝你好運(yùn)!