在雅芳我曾經(jīng)錯(cuò)過了一次晉升為首席執(zhí)行官的機(jī)會(huì),那時(shí)我可以成為另一家公司的領(lǐng)導(dǎo)者。但一位令我尊重的女性給我提了一些很好的建議。他讓我聽從內(nèi)心的選擇,而不是頭腦的。于是我聽從了內(nèi)心留在雅芳。最終,我獲得了晉升,但重要的是,我始終熱愛的我的工作,這才是最主要的。
The next distinguishing quality of leadership is Compassion—caring about people. In my four years as CEO at Avon, I've had to make some tough decisions and difficult calls -eliminating jobs and closing factories. Actions that affect good people. The horrible part of the job. But I believe we demonstrate compassion and treat people fairly, with respect and dignity during those tough decisions. And it is the responsibility for those of us wanting the privilege of being tomorrow's corporate leaders to honor the commitment to compassion and the protection of the human spirit, in spite of the pressures and demands of business today.
領(lǐng)導(dǎo)力的第二個(gè)特質(zhì)就是有同情心;關(guān)心別人。我在雅芳人首席執(zhí)行官的四年里,有時(shí)不得不做出一些艱難的決定和通知,例如取消某個(gè)職位或關(guān)閉某個(gè)工廠。這些都會(huì)傷害一些無辜的員工,這也是工作中殘忍的一面。但我相信在做這些決定時(shí)我們表現(xiàn)出了同情心和公平性,以及對他人尊嚴(yán)的尊重。盡管面臨商界的壓力和要求,但那些希望成為明天企業(yè)領(lǐng)導(dǎo)者的人有責(zé)任懷有對人類的同情心,有責(zé)任呵護(hù)他人的心靈。
Along with compassion comes Humility. Many people are surprised to learn this is one of Avon's core values. None of us has all the answers. And all of us must listen to each other,because listening makes us stronger.
作為領(lǐng)導(dǎo)者,除了要有同情心,謙卑心也非常重要。許多人在得知這是雅芳的核心價(jià)值觀之一時(shí)感到很驚訝。我們沒有人能回答所有問題。我們必須相互傾聽,因?yàn)閮A聽讓我們更強(qiáng)大。