365天實(shí)用商務(wù)口語 第59期:售后服務(wù)
這款冰箱廠家保修三年。
[00:05.29]All our washing-machines are guaranteed for 3 years.
我們的洗衣機(jī)都保修三年。
[00:08.34]The manufacturer offers free maintenance.
廠家提供免費(fèi)維修。
[00:09.47]After receiving your call. we'll visit you within 24 hours.
在接到您的電話后，我們會(huì)在24小時(shí)內(nèi)上門服務(wù)。
[00:12.44]Within five years, any non-intentional damage will be repaired free of charge.
在五年之內(nèi)，任何非故意的損壞我們都免費(fèi)維修。
[00:14.49]If there is any defect, you can exchange it.
如果有任何瑕疵缺陷，您可以拿來換。
[00:15.51]We offer a one-week money-back guarantee.
我們保證在一周之內(nèi)可以退款。
[00:32.32]We have money-back guarantee.
我們保證可以退款。
[00:36.41]It can be refunded if there's something wrong.
如果有質(zhì)量問題，可以退款。
[00:39.25]All goods purchased here can be delivered free.
凡在本店購買的商品一律免費(fèi)送貨。
[00:43.33]You can't return it.because it's one day overdue.
不能退了，因?yàn)橐呀?jīng)過期一天了。
[01:06.00]Goods over this counter are non-refundable.
此柜臺(tái)商品不能退貨。
[01:08.05]We'll have it fixed for you.
我們幫您把它修好。
[01:46.46]If something goes wrong, simply make one toll-free call to the hotline 24 hours a day.
如果出現(xiàn)了什么問題，您只要撥打24小時(shí)免費(fèi)熱線電話就可以了。
[02:09.25]We can provide delivery service for you if you need it.
如果需要，我們可以為您提供送貨服務(wù)。
[02:13.38]Well, can you make sure that I can get it as soon as possible?
好的，你能否確認(rèn)我能盡快收到?
[02:18.08]I'm sorry. We're in a busy period now, so it can't be delivered for 3 days. That is the absolute best we can do.
對(duì)不起，我們這段時(shí)間正忙，所以這三天都不可能送貨。這絕對(duì)是我們能為您提供的最好的服務(wù)了。
[02:26.17]Then, what is the earliest time it might come?
那最早能什么時(shí)候送來?
[02:31.39]Around 8:00 this Wednesday is the soonest we can get it there.
我們最快這周三八點(diǎn)左右能送到。
[02:35.19]All right. By the way. how long is the term of service?
好的，順便問一下，保修期是多長時(shí)間?
[02:40.51]Five years. Within five years, any non-intentional damage will be repaired free of charge. Just hold on to the agreement; that's your guarantee.
五年。在五年之內(nèi)，任何非故意的損壞我們都免費(fèi)維修。您只要保管好這份協(xié)議就行了，這是您維修服務(wù)的保證。
[02:52.36]And if there is any fault, may I return it?
如果有質(zhì)量問題，我可以退貨嗎?
[02:56.05]Goods from this counter are non-refundable, but can be exchanged within 14 days of purchase with the original receipt.
此柜臺(tái)商品不能退貨，不過十四天內(nèi)拿著原始收據(jù)可以換。
[03:04.35]OK. Thank you very much.
好的，非常感謝。
