365天實用商務口語 第53期:處理顧客抱怨

[00:00.41]Is something wrong, sir? 先生，有什么問題嗎? [00:01.37]What's wrong with it? 這個菜怎么了? [00:02.23]I'll check your order with the chef. 我會和主廚核對您點的菜的。 [00:05.19]I'll tell this to the cook. 我會告訴廚師的。 [00:06.22]We're very sorry for the delay. Please enjoy your lunch. 抱歉耽擱了，請享用您的午餐。 [00:09.22]I'm very sorry to have kept you waiting so long. 很抱歉讓您久等了。 [00:38.30]I'm very sorry for the mistake. 很抱歉弄錯了。 [00:39.59]I'm very sorry. I'll bring you another one. 非常抱歉。我會給您另送一份來的。 [01:22.12]Sorry, I'll change everything for you. 對不起，我給您全部換掉。 [01:27.25]I do apologize for giving you the wrong dish. I'll change it immediately for you. 給您上錯了菜，我實在抱歉。我馬上給您換。 [01:30.43]I'm sorry you're not enjoying it. sir. I'll return it to the kitchen. 先生，很抱歉您覺得不好吃。我把它退回廚房。 [01:35.55]I'll return your soup to the chef. 我會把您點的湯退給主廚的。 [01:37.48]I'll bring you something else. 我給您取些別的來。 [01:39.23]I'll bring it to you at once. 馬上給您拿來。 [01:43.38]I'm very sorry for not bringing it to you. 很抱歉沒有給您拿來。 [01:44.55]I hope you enjoy it this time. 希望這次您能喜歡。 [02:00.03]There will be no charge for this. It's on the house. 這不用付費，由本店請客。 [02:07.27]Here we have some drinks for you to enjoy. K is free of charge to show our apology. 我這兒有些喝的供您享用。是免費的，以表達我們的歉意。 [02:35.00]We'll surely improve the service here. 我們一定會改善這里的服務的。 [02:49.18]We are sure to improve. 我們一定會改進的。 [02:52.05]I'm the head waiter and I'd like to apologize for our carelessness. 我是領班，我為我們的粗心道歉。 [02:59.42]We're very sorry to have caused you this trouble. 很抱歉給您帶來這種麻煩。

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