365天實(shí)用商務(wù)口語 第15期:拒絕賠償

[00:00.23]Your claim should be supported by sufficient evidence. 你的索賠要求需要有充分的證據(jù)作支持。 [00:05.19]Our goods are well-examined before shipment, 我們的貨物在裝運(yùn)前都是經(jīng)過嚴(yán)格檢驗(yàn)的。 [00:12.40]The quality certificate shows clearly that the goods are at the quality standard we said they'd be. 質(zhì)量證明書上明確表明這些貨物都達(dá)到了我們承諾的質(zhì)量標(biāo)準(zhǔn)。 [00:15.24]Any complaint about the quality of the products should be lodged within 15 days after the arrival. 任何有關(guān)該產(chǎn)品質(zhì)置問題的投訴都應(yīng)該在貨物到達(dá)后的15天內(nèi)提出。 [00:20.55]You should have lodged your claim within 15 days after the arrival of the consignment. 你們本應(yīng)該在貨物到達(dá)后15天內(nèi)就提出索賠的。 [00:31.26]Your claim cannot be accepted because it is lodged 40 days after the arrival of the goods at the destination. 你們的索賠我們不能接受，因?yàn)槟銈兪窃谪浳锏诌_(dá)目的地40天后才提出索賠要求的。 [00:38.25]It's clearly a case for the insurance company. 顯然這是保險(xiǎn)公司的責(zé)任。 [00:40.08]I'm sorry that we cannot pay your claim. 很遺憾我們不能接受你們的索賠要求。 [00:41.42]We regret that we can't meet your claim as it has nothing to do with us. 很遺憾，我們不能受理你們的索賠要求，因?yàn)檫@和我們沒有任何關(guān)系。 [00:53.28]I'm sorry for having caused you some inconvenience with this shipment, but we're not prepared to accept your claim. 很抱歉，這次運(yùn)貨給你方造成了一些不便，但我們不準(zhǔn)備接受你方的索賠。 [01:16.16]It's not our fault. We're not liable for the damage. 這不是我們的過錯(cuò)，我們沒有義務(wù)對損失負(fù)責(zé)任。 [01:19.49]The loss is not covered by your insurance. 這個(gè)損失是在你們投保的險(xiǎn)別之外的。 [01:21.44]Things have gone beyond our control. 事情已非我才所能控制。 [01:57.08]The April consignment arrived at our port was seriously damaged. Over 20% of the glass flower vases were broken. 4月份到達(dá)我方港口的那批貨有嚴(yán)重破損，20%以上的玻璃花瓶都破碎了。 [02:05.22]That's impossible. Our goods are well-examined before shipment. The quality certificate shows clearly that the goods are at the quality standard we said they'd be. 這不可能。我們的貨物在裝運(yùn)前都是經(jīng)過嚴(yán)格檢驗(yàn)的。質(zhì)量證明書上也明確表明這些貨物都達(dá)到了我們承諾的質(zhì)量標(biāo)準(zhǔn)。 [02:17.14]I'm afraid the losses must have occurred en route. Since we concluded the business on CIF basis, I have to file a claim with you for the losses. 恐怕破損可能是在運(yùn)輸途中發(fā)生的。因?yàn)槲覀兪且訡IF價(jià)成交的，所以就這次損失我只好向你們提出索賠要求了。 [02:26.59]I'm sorry that we cannot entertain your claim, as the loss is not covered by your insurance. In the contract, it doesn't mention the Risk of Breakage. 我們不能接受您的索賠要求。因?yàn)檫@個(gè)損失是在你們投保的險(xiǎn)別之外的。合同上并沒有提及破碎險(xiǎn)。 [02:37.34]Should I file the claim with the insurance company? 那我們可不可以向保險(xiǎn)公司索賠呢？ [02:40.10]If you had insured against breakage, they might meet your claim. 如果你們事先投保了破碎險(xiǎn)的話，他們可能會接受你們的索賠。

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