現(xiàn)代酒店英語口語實(shí)用教程 10課Emergency處理客房突發(fā)事件
Unit 7 Emergency 處理客房突發(fā)事件
經(jīng)典對(duì)話
A=Floor Service Attendant 樓層服務(wù)員 G=Guest 顧客
G：I have a bad stomachache, maybe I had too much seafood.
我的肚子痛得厲害，可能是海鮮吃得太多了。
A：Shall I call a doctor for you?
我?guī)湍嗅t(yī)生好嗎?
G：yes , please do and make it quick.
好的，麻煩你快點(diǎn)。
A：Right away, sir. May I have your room number, please?
馬上就去，先生。請(qǐng)問您住幾號(hào)房。
G：Room 1879
1879 房。
A：I see ,sir. Before the doctor’s arrival, is there anything else can I do for you?
明白了，先生。在醫(yī)生到來之前，有什么能為您效勞嗎?
G：No, thanks.
不用了，謝謝。
常用句型百寶箱
1. 意外事故
1) May I have your attention , please? This is an emergency. The hotel is on fire now. Please leave your room immediately and follow the emergency exit door. Please leave this building immediately. Thank you for your cooperation.
緊急事故，請(qǐng)注意!酒店發(fā)生火警。請(qǐng)立即離開房間，從太平門撤離。謝謝您的合作。
2) Ladies and gentleman, attention please! There is a small fire in hotel but it is already under control, so please remain clam. For your safety, please follow me to the lobby by the emergency exit. Please leave your luggage behind and don’t use the elevator. Thank you for your cooperation.
女士門、先生門，請(qǐng)注意!酒店發(fā)生了一場(chǎng)小火災(zāi)，但火勢(shì)已經(jīng)得到控制。請(qǐng)各位保持冷靜。為了您的安全起見，請(qǐng)隨我由緊急出口到大堂。請(qǐng)勿攜帶任何行李，也不要使用電梯。多謝您的合作。
3) My wife has slipped in the bathroom. She can’t stand up.
我妻子在浴室摔倒了。她沒法站起來。
4) My husband has fainted.
我丈夫暈倒了。
5) My nose/face/leg/hand/… is bleeding.
我的鼻子/臉/腿/手„„在流血。
6) I have a terrible headache/stomachache/toothache.
我頭痛/胃痛/牙痛得厲害。
7) It’s painful.
那里很痛。
8) That hurts!
那里受傷了!
9) Please don’t move! Your rib might be broken.
請(qǐng)別動(dòng)!您的肋骨可能骨折了。
10) I’ll get help immediately. Please don’t move him.
我立刻去叫人來幫忙。請(qǐng)別動(dòng)他。
11) I’ll call the doctor/ambulance.
我去叫醫(yī)生/救護(hù)車。
12) Help is on the way, ma’am.
很快就會(huì)有人來幫忙了，女士。
13) Everything will be alright.
一切都會(huì)好起來的。
14) Don’t worry, leave it to me.
別擔(dān)心，有我呢。
15) Do you need some aspirin/pain killers/sleeping pills/bandages/plasters/absorbent cotton?
您是否需要一些/阿司匹林/止痛藥/安眠藥/繃帶/膠布/藥棉呢?
16) Are you feeling better now?
您現(xiàn)在感覺好些了嗎?
2. 客人遺失物品
1) My bag was stolen, and my passport was in it.
我的包被偷了，護(hù)照還在里面呢!
2) I’m sorry to tear that, sir.
我們對(duì)此深表遺憾，先生。
3) Would you tell us when and where you last saw it?
您最后一次見到它是在什么時(shí)候、什么地方呢?
4) Could you describe it ,please?
您能不能描述一下它是什么樣子呢?
5) Shall I call the police for you ,sir?
我?guī)湍鷪?bào)警，好嗎?
6) Is that all you can do?
你們能做的就只有這些嗎、
7) Get me your manager. I want to speak to him right now.
我要見你們經(jīng)理，我要求馬上見他。
8) I’m afraid we had warned you to mind your valuables, sir. And if you’ll excuse me, I’ll find our duty manager for you.
很抱歉，我們已經(jīng)警告過您要小心您的貴重物品了，先生。如果您允許的話，我去為您叫值班經(jīng)理來。
