有關(guān)投訴與索賠的英語日常對話

Daily Dialogue 日常會話

Complaints and Claims

Pearl： I'd like to talk to you about something that is getting to be a trouble . I'd like, if possible, to see it settled at this meeting.

Andrew： What is it, Pearl? It's nothing serious, I hope.

Pearl： Awfully it is. We have sent a letter about it.

Andrew： We've received the letter. You claim to refund the money. You mean the shipment of Christmas decorations?

Pearl： You know, Christmas decorations are seasonal goods. We signed a contract for 500,000 dozen Christmas decorations last September. The goods should have arrived in New York no later than late November, but it was on December 19 the decorations arrived. It was too late for us to have them allotted .

Andrew： We did have the decorations laded according to the contract stipulations. You might have noticed it from the shipping advice we sent you.

Pearl： I've studied all the necessary documentation, including the shipping advice. Unfortunately the dockers were on strike, which caused almost ten days delay in its arrival in New York.

Andrew： You'd had the cargo insured against S.R.C.C., hadn't you? In that case, I'd advise you should be referred to the insurance company for expense.

Pearl： You mean, you reject apology and disposal .

Andrew： I 'm sorry to hear that but I don't think your claim is reasonable, I'm afraid I can't help but decline your claim.

投訴與索賠

珀爾： 我想和你談?wù)効煲l(fā)生的一件比較麻煩的事情。如果可以的話，我想在這次會議上解決。

安德魯： 是什么事？希望不是很嚴(yán)重。

珀爾： 很不幸的是，很嚴(yán)重。我已經(jīng)發(fā)了一封信。

安德魯： 我們已經(jīng)收到了，要求退款。你是說圣誕裝飾交貨的事吧？

珀爾： 你知道圣誕裝飾是季節(jié)貨物。去年9月份我們簽了筆50萬打的合同。貨應(yīng)該在不遲于11月下旬到達(dá)紐約，但實際上貨物在12月19日才到。當(dāng)時我們安排節(jié)日分銷已經(jīng)太晚了。

安德魯： 我們的確是按合同規(guī)定把貨物發(fā)出的。從我們的裝船通知中你可以看到。

珀爾： 我看了所有必要的文件，包括裝船通知。不幸的是，碼頭工人正在罷工，致使船晚到紐約10天。

安德魯： 我們一定投保相關(guān)保險了，是吧？在這種情況下，你應(yīng)該向保險公司提出索賠。

珀爾： 你的意思是拒絕道歉和處理了？

安德魯： 對于這種情況我感到很抱歉。但是我認(rèn)為你的索賠是沒有道理的，恐怕只能拒絕你方索賠。