地道美語(yǔ)聽力播客945：提供技術(shù)支持最需要的是什么？——耐心
- 參考譯文
- 聽力原文
Max: Hello, hello, is this call-in tech support?
馬克斯：你好，你好，請(qǐng)問這里是技術(shù)部嗎?
Grace: Yes, my name is Grace and this is the help desk. How can I help you today?
格里斯：是，我是格里斯。這里是咨詢臺(tái)。 有什么需要幫助的嗎?
Max: I’m having a problem with my machine and I don’t know what to do.
馬克斯：我的機(jī)器出了點(diǎn)問題，我不知道該怎么辦。
Grace: Have you tried reading our online troubleshooting guide or asking your question on the support forum?
格里斯：你有沒有看我們的在線故障查找指南，或者在問支持論壇上詢問。
Max: The what?
馬克斯：什么?
Grace: Never mind. Can you describe the problem you’re having?
格里斯：沒關(guān)系。你能說說出了什么問題了嗎?
Max: It doesn’t work.
馬克斯：不管事了。
Grace: I understand that. What exactly is the malfunction?
格里斯：我明白。具體是哪里不管事了?
Max: It’s not working.
馬克斯：不工作了。
Grace: For me to diagnose whether it’s a software or hardware problem, I’ll need more information. Unfortunately, I can’t repair it remotely.
格里斯：如果我要確定是硬件的問題還是軟件的問題，我需要一些信息。可是，我不能遠(yuǎn)程修理。
Max: Okay, I understand.
馬克斯：好，我明白。
Grace: Good. We offer all kinds of support, from setup to customization to disaster recovery, but I can’t do anything if I don’t understand the problem.
格里斯：好，我們可以提供多種幫助手段，安裝、定制 到 災(zāi)難恢復(fù)。但是如果我不知道出了什么問題，我什么都做不了。
Max: Okay.
馬克斯：好。
Grace: Could you walk me through what happens when you turn on the machine?
格里斯：你能， ，你打開機(jī)器的時(shí)候發(fā)生什么問題了嗎?
Max: Nothing.
馬克斯：什么都沒有。
Grace: Nothing? Nothing at all?
格里斯：什么都沒發(fā)生?什么都沒有發(fā)生?
Max: Zip, zilch, zero.
馬克斯：沒，沒有，一點(diǎn)沒有。
Grace: Sir, is the machine plugged in?
格里斯：先生， 機(jī)器插上電了嗎?
Max: Oh, it needs to be plugged in?
馬克斯：哦， 需要插上電?
Grace: [sigh]
格里斯：(嘆息)
Max: Hello, hello, is this call-in tech support?
Grace: Yes, my name is Grace and this is the help desk. How can I help you today?
Max: I’m having a problem with my machine and I don’t know what to do.
Grace: Have you tried reading our online troubleshooting guide or asking your question on the support forum?
Max: The what?
Grace: Never mind. Can you describe the problem you’re having?
Max: It doesn’t work.
Grace: I understand that. What exactly is the malfunction?
Max: It’s not working.
Grace: For me to diagnose whether it’s a software or hardware problem, I’ll need more information. Unfortunately, I can’t repair it remotely.
Max: Okay, I understand.
Grace: Good. We offer all kinds of support, from setup to customization to disaster recovery, but I can’t do anything if I don’t understand the problem.
Max: Okay.
Grace: Could you walk me through what happens when you turn on the machine?
Max: Nothing.
Grace: Nothing? Nothing at all?
Max: Zip, zilch, zero.
Grace: Sir, is the machine plugged in?
Max: Oh, it needs to be plugged in?
Grace: [sigh]
