外貿(mào)服裝口語(yǔ) 第54期:處理客戶的抱怨之情景對(duì)話(1)

[00:00.00]Good morning, sir. Can I help you? 早上好，先生。我能幫忙嗎? [00:03.67]I hope so. I'd like to make a complaint, the goods you sent to us seem to be out of joint with your samples. 但愿能幫上。我想提一個(gè)意見(jiàn)，你們發(fā)來(lái)的貨物似乎與你們的樣品不相稱。 [00:12.66]What's the matter? 怎么回事? [00:14.67]It's not what I asked for. 這不是我要的。 [00:17.63]What's wrong with it? 哪不對(duì)? [00:19.68]It's not the right material. Really? 面料不對(duì)。真的嗎? [00:23.57]The pattern is not right, either. 樣式也不對(duì)。 [00:26.76]Let me check out. Oh, sorry, we sent the goods wrong. 讓我查一查。噢，對(duì)不起，我們送錯(cuò)貨了。 [00:31.52]Can you exchange other goods for me? 能給我換其他貨嗎? [00:34.70]Sure. May I see your receipt? 能給我換其他貨嗎? [00:38.16]Of course. Here you are. 當(dāng)然。給。 [00:40.46]OK. We'll exchange other goods for you. All right. 好的。我們馬上會(huì)給您換其他貨。好的。

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