1. Good morning /Good afternoon /Good evening.Room service.xxx speaking.How may I help you ?你好,送餐部。
2.Would you like some drink ?請問你要喝點什么?
3.Would you like some soup or appetizer to start with you meal ?Our daily soup is onion soup .Our daily specials are pork chop and seafood pizza。
請問你要不要先點頭盤或湯?我們今天的例湯是洋蔥湯,特選是豬扒和海鮮批薩。
4.How about you main cause ?主食你要點什么呢?
5.Would you like some dessert ?你要不要點些甜點呢?
6.May I have your room number ?請問你的房號是多少呢?
7.Thank you .May I repeat your order now ?謝謝你,請問我能重復(fù)您的點單嗎?
8.Your room number is xxx,You ordered xxx. Am I correct?您的房號是xxx,您點了xxx,對嗎?
9.Thank you for your calling .We will deliver your food in about 20 minutes.Good-bye .感謝您的來電,大概20分鐘后我會把食物送到您的房間。再見。
Room service
1.(knock at the door 3 times )Good morning / Good afternoon /Good evening .Room service .
2.Good morning /Good afternoon /Good evening .Mr /Miss xx,My name is xxx.May I come in ?你好,XX先生/小姐,我叫XX,我可以進(jìn)來嗎?
3.May I put the tray /trolly over here ?我可以把托盤/餐車放這里嗎?
4.It’s xxx(open cover ,introduce food ,and cover it).Is it correct?
這是你點的XXX(打開蓋子,介紹食品,再蓋上),您看對嗎?
5.Here is your bill ,sir/ma’am.Would you mind to sign it now ?It’s xxx(read the items).total xx RMB.這是您的帳單,麻煩您簽一下,這是XXX(讀出帳單上的菜名)。一共XXX元。
6.Thank you .May I remove the covers ?謝謝您,我可以把您的蓋子拿走嗎?
7.Is there anything I can do for you ?請問您還有什么需要幫忙嗎?
8.When you finish your meal .Please dial “2” to call us to remove the tray /trolly.
當(dāng)你用完餐后請撥電話“2”我們將會為您提供收拾餐具服務(wù)。
9.Thank you .Enjoy your meal .Good –bye .
謝謝您。請慢用,再見。
Call back
Good morning /Good afternoon /Good evening .Mr/Miss xx . This is room service .xx speaking ,how’s your meal ?/Did you enjoy your meal ?May I come and remove the tray /trolly?
你好,XX先生/小姐,我是送餐部的員工,我叫XX。您的用餐愉快嗎?請問你現(xiàn)在方便讓我到您的房間把餐具收回來嗎?
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