Dialogue 1 G(Grace) A(Alexander)
G: Excuse me, could you tell me which line I'm supposed to stand in to buy bubble wrap and to post a package?
A: You can buy the bubble wrap here, but you'll have to stand in line over there to post your package.
G: That's a really long line. How long do you think it'll take to get through all those people?
A: It takes about 3 minutes per person, so it'll probably be about an hour's wait.
G: Can I buy stamps here?
A: Sure. How many would you like?
G: I need 30 for my Christmas cards.
A: Are you sending them abroad?
G: Twenty of them are going abroad to China and America.
A: Do you have any going anywhere in the EU? If you do, those are less expensive.
G: No.
A: Ok, here you go. That will be 18 pounds and seventy two pence.
G: And the bubble wrap?
A: That's another quid.
G: Thanks a lot. You're been very helpful.
Dialogue 2
A: How can I help you?
G: I'd like to send this package to China.
A: Would you like to send it surface or airmail?
G: What's the difference between surface and airmail?
A: If you send the parcel with surface mail, it will take about 2 months to arrive, whereas with airmail, it will arrive in 7-10 days.
G: That's a big difference. I suppose airmail will be much more expensive.
A: That depends on the weight.
G: How much wil it cost to send it airmail?
A: Place it on the scale, please.
G: Ok.
A: That's 500 grams. It will cost 10 pounds for airmail.
G: That's not bad. I'll do that then. Does that include insurance on the contents of the parcel or is that a separate fee?
A: That's separate. It's another 50 p.
G: Ok.
A: Just fill in this coustoms form. Make sure you press hard so that the information transfers to all three papers.
G: Alright. Do I need to put a return address on the package?
A: Yes, that would be ideal. If the package doesn't make it to the recipient's address, then it will be sent back to the sender.
G: Ok. Thank you very much.
A: You're welcome.