American Express, a.k.a. AmEx, is one of the world’s top 20 global brands. The financial services company was established in 1850. It is one of the 30 companies that make up the Dow Jones Industrial Average index. The company’s core business is credit cards and traveller’s cheques. American Express credit cards are seen as a premium product. Its membership fee is higher than most and it markets itself to a richer, business-travelling clientele. As a result, the company suffers less credit losses than its competitors. The company likes to keep with tradition. Its slogan “Don’t Leave Home Without It” dates from 1975. AmEx is frequently high on industry lists. ‘Fortune’ magazine listed it as one of the world’s 30 most admired companies and the ‘New York Times’ reported it has a 91% customer satisfaction rate.