2011年金融英語考試銀行業(yè)務(wù)與管理：儲蓄存款掛失業(yè)務(wù)

If a certificate of deposit, a bank passbook or a seal of a client is lost or stolen, or the password is forgotten, the loss reporting may be handled at the bank as the following procedures:

　　客戶的儲蓄存單、存折、印鑒如不慎遺失、被盜或密碼遺忘，可按下列手續(xù)到銀行辦理掛失：

The client shall immediately handle the written loss reporting procedures at the original depository bank. In reporting loss, the client shall present the personal credentials (ID card, residence permit, passport, etc.) and also provide the related deposit information such as account, account holder’s name, time of account opening, amount, type of currency and maturity. The loss reporting may be accepted after the bank certifies them correct, and the bank confirms that the payment has not been made before the loss reporting is handled. If the client can not be present at the bank in handling the loss reporting, he or she may authorize another person to handle it on his / her behalf and at the same time the credentials of the agent shall be presented. The loss reporting of password may not be handled on agency.

　　客戶應(yīng)立即到原存款行辦理書面掛失手續(xù)，掛失時客戶應(yīng)持本人身份證件（身份證、暫住證、護照等）并提供賬戶、戶名、開戶時間、金額、幣種、期限等有關(guān)存款內(nèi)容，經(jīng)銀行審核無誤后即可辦理掛失，銀行經(jīng)查實確未支付方可受理。如客戶不能親自前往銀行，可委托他人代辦掛失，同時提供代辦人身份證件。密碼掛失不準代辦。