住酒店會(huì)遇到很多問(wèn)題，如何向酒店客服投訴呢

今天的這段對(duì)話(huà)，在討論投訴，

住酒店會(huì)遇到很多問(wèn)題，如何向酒店客服投訴呢

來(lái)聽(tīng)今天的講解:

A: Good evening, sir. What can I do for you?

晚上好，先生，有什么需要幫忙的嗎？

B: My name is Jack. I live in Room 906 on the ninth floor. Could you change a room for me? The toilet in my room is broken, this room is noisy.

我叫杰克，我住在九樓的906房間。你能給我換一個(gè)房間嗎？我房間里的馬桶是壞的，而且這個(gè)房間很吵。

A: I'm very sorry sir. I'd like to apologize to you, we will attend to it right away. Why do you think the room is noisy?

非常抱歉，先生。我向您道歉，我們馬上處理，您為什么覺(jué)得房間很吵呢？

B: The tenant in the next room always plays music, and music is loud. Anyway I'd like to change my room.

隔壁房間的房客總是放音樂(lè)，而且音樂(lè)很響。無(wú)論如何，我想換一個(gè)房間。

A: No problem. We will manage it as soon as possible. But there is no spare room today, could you wait till tomorrow? Some guests will check out tomorrow morning, then you can change your room.

沒(méi)問(wèn)題，我們會(huì)盡快處理的。但是今天沒(méi)有空房間了，您可以等到明天嗎？明天早上有一些客人要退房，然后您就可以換房間了。

B: That would be fine. Could you tell the tenant next door to stop making so much noise?

那樣也行，你能告訴隔壁的房客小點(diǎn)聲嗎？

A: Of course I can.

當(dāng)然可以。

B: I hope to have a good sleep in a quiet room this evening.

我希望今天晚上能在安靜的房間里睡個(gè)好覺(jué)。

A: I'll write it down and adjust it for you as soon as possible.

我會(huì)把它記下來(lái)，盡快給您調(diào)整的。

B: Thank you.

謝謝。

A: If there is anything more you need, please let us know.

如果您還有什么別的需要，請(qǐng)告訴我們。