[視頻文本]
You may be right, but are you happy? Decide whether winning is more important to you than getting along.
You Will NeedResponsibility
Respect
Kindness
Step 1: Find out what it was 尋找根源
Find out what the offense was before apologizing, or risk making things worse by coming off as patronizing. Be willing to act responsibly and make peace.
Step 2: Avoid blaming 避免責備 ,抱怨
Take responsibility. Avoid qualifying reservations for the apology, which usually begin with “but” and end with a transfer of blame.
Step 3: Express regret 表達歉意
Express regret with genuine shame and offer to change. Relationships rely upon honorable behavior, and nonverbal cues that imply it’s the other person’s fault undermine peace.
Step 4: Face them 敢于面對實事,注意道歉的方式
Face each other when apologizing instead of doing it over the phone, or in an e-mail or text. Show some class and respect their feelings.
Any resistance to apologize shouldn’t come from a misguided need to control the partner or to avoid losing ground. Heal the conflict instead of prolonging it.
Step 5: Listen to them 仔細傾聽
Let the other person speak and hear them out, in case their viewpoint has been completely misunderstood. Assure them that no disagreement can change the security of the relationship.
If you can’t bring yourself to admit you’re wrong, try to agree to disagree.
Step 6: Soothe the situation 使情況緩和
Soothe the situation with an activity to leave the disagreement behind. Buy them flowers or a small trinket as a peace offering, and move on.
In the 1970 film Love Story, the protagonist concludes with the famous line: “Love means never having to say you’re sorry.”
[重點講解]
patronizing
adj.
1. 儼然以恩人態(tài)度的,要人領情的
reservation
n.
1. 保留的座位[住處]等; 預訂
2. 保留意見; 保留態(tài)度
viewpoint
n.
1.觀點, 意見, 角度
He explained his viewpoint that taxes should be increased.
他解釋了他認為應該增加稅收的觀點。
He explained his viewpoint in detail.
他詳細地解釋了他的觀點。
Soothe
vt.
1.安慰, 撫慰, 使舒服, 使平靜
I've managed to soothe him down a bit.
我想方設法使他平靜了一點。
2.減輕痛苦
This medicine should soothe your sore throat.
這種藥會減輕你的喉痛。