銳意英語(yǔ)口語(yǔ)資料庫(kù)4-18

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服務(wù)質(zhì)量
Service Quality

記者繼續(xù)訪問(wèn)羅。
The reporter continues her interview with Lo.

記者：現(xiàn)在這家賓館的服務(wù)質(zhì)量怎么樣？你覺(jué)得服務(wù)員友好，并且對(duì)您有幫助嗎？
Reporter: Now, what about the quality of service at this hotel?Did you find the staff friendly and helpful?

羅：是的，這的服務(wù)質(zhì)量很好。我跟這的很多雇員都交談過(guò)，我發(fā)現(xiàn)他們都十分好，并且十分熱心的幫助我。
Lo: Yes, the quality of service here is excellent. I’ve wpoken with many employees here and I found them all very nice and willing to help.

記者：您能舉幾個(gè)例子嗎？
Reporter: Could you give some examples?

羅：當(dāng)然！登記處的招待員十分友好，并且讓我有賓至如歸的感覺(jué)。她幫我安排了一個(gè)旅館服務(wù)生把我又大又沉的手提箱搬到了我的房間里。
Lo: Sure! The receptionist at the check-in desk was very friendly and made me feel welcome here. She helped arrange a bellhop to bring my big heavy suitcase up to my room.

記者：投訴服務(wù)怎么樣？您對(duì)您的房間有過(guò)其他的要求嗎？
Reporter: What about the service reponse to complaints? Did you ever have any extra requests or problems with your room?

羅：實(shí)際上有的。我的電視遙控器不好用了，我還忘了帶牙刷了。前臺(tái)對(duì)我的要求馬上作出回應(yīng)，并且立即派人來(lái)我的房間，給我留下了很深的印象。
Lo: Yes, actually. My television remote wouldn’t work and I forgot a tooth-brush. The front desk was very responsive to my requests and sent people up to my room in no time at all. I was very impressed.

記者：這的服務(wù)臺(tái)怎么樣？您曾經(jīng)享受過(guò)他們的服務(wù)嗎？
Reporter: What about the concierge here? Did you take advantage of their services ever?

羅：是的。昨天晚上，我跟服務(wù)臺(tái)的人聊了一會(huì)兒。她向我推薦了一家坐車一會(huì)就到的很不錯(cuò)的餐館。她還向我推薦了幾個(gè)旅游景點(diǎn)，我打算今天就去。事實(shí)上，我想現(xiàn)在就出發(fā)，這樣我就可以避開(kāi)人群了！
Lo: Yes. Last night I spoke with the concierge and she recommended a fantastic restaurant that was a short cab ride away. Also, she recommended some tourist sites to me that I plan on visiting today! In fact, I’d like to get going so I can beat the crowds!

記者：我明白了……先生。
Reporter: Understandable, Mr…

羅：王，王羅。
Lo: Wang. Lo Wang.

記者：我能這樣署上您的名字嗎？
Reporter: Can I quote you on that?

羅：噢，當(dāng)然可以。
Lo: Oh yes, you certainly can. 

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