雅思移民類小作文關(guān)于投訴信的解題思路

　　投訴信一直是移民類小作文常考的話題，根據(jù)筆者多年的教學(xué)，發(fā)現(xiàn)投訴信一般可以從以下四個(gè)思路去發(fā)展。

　　投訴理由：服務(wù)不周

　　投訴信中投訴服務(wù)是經(jīng)常會(huì)考到的話題，一般主要集中在對(duì)于飯店，賓館，餐廳，旅行社等服務(wù)性行業(yè)的投訴，此類書信一般在結(jié)構(gòu)上可分為以下幾個(gè)部分：

　　(一) 自我介紹，表明投訴內(nèi)容以及與收信人的相關(guān)性。

　　(二) 陳述投訴內(nèi)容，如時(shí)間、地點(diǎn)、人物、事件等，并指出對(duì)方服務(wù)問(wèn)題所在以及由此而產(chǎn)生的對(duì)自己或者家人的影響。

　　(三) 提出整改建議或者希望得到對(duì)方的賠償或補(bǔ)償。

　　讓我們結(jié)合真題來(lái)分析一下：

　　You just returned from a tour. However, you were dissatisfied with the service you received from the travel agency. Write a letter to the manager of the agency.

　　1. give the details of your tour

　　2. explain why you were unhappy with the service

　　3. say what you want the company do for you

　　題目并無(wú)指明具體投訴內(nèi)容，因此考生選擇余地較大，一般來(lái)說(shuō)，建議考生可以考慮旅行社安排的住所不好，比如房間臟等。具體寫法如下：

　　The room was not cleaned on a daily basis and that my bed was made up only every three days.

　　還可以說(shuō)房間沒(méi)有熱水，比如：

　　The hot water was only supplied from 6:00 am to 10:00 pm, which means if I arrived back at the hotel late, it was impossible for me to take a shower with hot water.

　　此外，還可以圍繞吃飯問(wèn)題進(jìn)行投訴，如：

　　The food in the restaurant was disappointing. Not only was it extremely overpriced, but the quality was very poor.

　　上述所提到的關(guān)于服務(wù)質(zhì)量的投訴，大家不難發(fā)現(xiàn)里面說(shuō)的房間，熱水，吃飯問(wèn)題其實(shí)換一個(gè)服務(wù)性行業(yè)的考題我們也可以套用。因此我們要熟記這些基本的投訴點(diǎn)。

　　綜上所述即是雅思寫作投訴信服務(wù)不周的結(jié)構(gòu)分析及基本的投訴點(diǎn)，希望對(duì)廣大考生有所幫助。