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Dear Sir or Madam,
I write to express my dissatisfaction with the service I received while staying at your hotel during my vacation from March 10th to 19th this year.
Although your hotel is rated as a five-star one, I found that the rooms were not cleaned on a daily basis, and that my bed was made up only every three days. In addition, the food in the hotel's restaurant was similarly disappointing. Not only was it overpriced, but the quality was very poor. I was therefore forced to eat out in local restaurants.
I trust you will take my complaints seriously, and make every effort to improve your service in the future. A discount on my bill would be greatly appreciated. I look forward to your favorable reply.
Yours sincerely,
Li Ming
尊敬的先生/女士:
我于今年3月10日至19日假期期間曾住在貴飯店。我寫信是想表達對于貴飯店服務(wù)的不滿。
雖然貴飯店被評為五星級飯店,但房間并非每天清理,床也每三天才整理一次。此外,飯店餐廳的食物也同樣令人失望。不僅價格過高,而且質(zhì)量很差。因此我只能到外面的當(dāng)?shù)夭宛^就餐。
我相信您不僅會認(rèn)真對待我的投訴,而且將來還會盡力改進你們的服務(wù)。如果您能給我的賬單打個折,我將十分感激。期待您的肯定答復(fù)。
您真誠的,
李明
道長點評
投訴信首先要引出你要投訴的事情,然后表達你對此事所帶來不便的感受和心情,最后對有關(guān)人員做出的努力表示感謝。
express 表達
dissatisfaction 不滿
vacation 假期
be rated as 被評為
restaurant 餐廳
similarly 類似地
disappointing 令人失望的
overpriced 定價過高的
eat out 外出就餐
complaint 投訴
service 服務(wù)
in the future 將來
discount 折扣
bill 賬單
1 I will appreciate your willingness to help me regarding some unfortunate circumstances which happened while I was staying at your hotel.
關(guān)于我住在貴酒店期間遇到的一些令人遺憾的情形,您若愿意提供幫助我會很感激。
2 I wish to refer you to an incident which occurred in your hotel about which I am extremely unhappy.
我想跟您談一件在貴酒店發(fā)生的事情,為此事我非常不開心。
3 I am writing to you in the hope that you could help restore your good hotel's name.
我寫信給您希望您能幫助重建貴酒店的名譽。