99 We don't need to change the name 名字不需要改了
My co-worker at the bus company needed to send a letter of apology to a customer whose trip was a complete fiasco from start to finish. I reminded her of a similar situation a year earlier, and dug out the letter I'd written then. “All you have to do,” I told her, “is change the details, the date and the name.” She looked it over and smiled wryly. “We don't need to change the name.”
我在長(zhǎng)途汽車公司的同事要寫一封信向顧客道歉。那位顧客的旅行從頭到尾都糟透了。我提醒這個(gè)同事說一年前曾經(jīng)有過類似的情況,還找出那時(shí)我寫的一封信。我告訴她:“你只要改一下日期、名字和具體細(xì)節(jié)就可以了。”她看了一遍,苦笑著說:“名字不需要改了。”