服務(wù)英語(yǔ)·確認(rèn)及更改航班 情景對(duì)話
Airline ticket agent(A):航空票務(wù)代理 Traveler(T):旅客
1. 更改航班(1)
T: I just missed my flight.
我剛剛錯(cuò)過(guò)了航班。
A: Oh, I'm sorry to hear that.
哦,聽(tīng)到您這么說(shuō)我感到很遺憾。
* * *
T: Could you reschedule it?
能更改航班嗎?
A: Yes, please show your ticket and passport.
請(qǐng)出示您的機(jī)票和護(hù)照。
* * *
T: Here you are.
給你。
A: When would you like to reschedule it?
您想改到什么時(shí)候?
* * *
T: The next one to my destination. I have to be there as soon as possible. How about tomorrow noon?
下一個(gè)到達(dá)我目的地的航班。我必須盡早到達(dá)那里。把我的航班改到明天中午可以嗎?
A: OK, there's still one seat available on that flight. But it's business class. I can let you have that if you like, without additional charge, but rescheduling costs a little extra.
好,明天中午的航班還有一個(gè)座位。不過(guò)是商務(wù)艙,如果您愿意我就給您訂這個(gè)了,沒(méi)有額外收費(fèi)但是您得另外付改航班的手續(xù)費(fèi)。
* * *
T: What's the charge for rescheduling?
更改航班的手續(xù)費(fèi)是多少錢?
A: It's only $50.
五十美元。
* * *
T: That's great. Thank you.
太好了,謝謝你。
2. 更改航班(2)
T: Hello, can I change my flight schedule?
你好,我可以更改航班嗎?
A: Sure. Can I have your name and the flight you've booked?
當(dāng)然。請(qǐng)告訴我您的姓名和您預(yù)訂的航班。
* * *
T: My name is Clark Zhang. The flight I've booked is UB327.
我叫克拉克·張。我預(yù)訂的航班號(hào)是UB-327。
A: Oh, yes...Which flight would you like to change to?
哦,沒(méi)錯(cuò)……您想改換哪個(gè)航班?
* * *
T: Do you have any direct flight to Philadelphia?
你們有沒(méi)有直飛往費(fèi)城的航班?
A: Sorry, all direct flights to Philadelphia are full. But I think you can fly on China Air to Los Angeles and then have a connecting flight to Philadelphia.
對(duì)不起,直飛費(fèi)城的航班都已經(jīng)客滿,但我建議您可以乘坐中國(guó)航空公司航班先去洛杉磯,再轉(zhuǎn)機(jī)到達(dá)費(fèi)城。
* * *
T: When does the flight depart?
那么這個(gè)航班什么時(shí)候起飛呢?
A: At 5 p.m. By the way, it also makes refueling stop at Los Angeles.
五點(diǎn),順便提一下,此次航班還要在洛杉磯加油。
* * *
T: How long do I have to stay in Los Angeles for the connecting flight?
我需要在洛杉磯待多久才能轉(zhuǎn)機(jī)?
A: Not so long, just one hour.
不長(zhǎng),只有一個(gè)小時(shí)。
* * *
T: So the time for the whole journey is about…?
那么整個(gè)旅程大約是……?
A: About 8 hours.
大約八個(gè)小時(shí)。
* * *
T: Let me think... OK, it works out for my schedule. Thanks a lot. Are there any flights available on May 18th?
讓我想一下,還行,比較適合我的時(shí)間安排。多謝。5月18日有航班嗎?
A: Yes, China Air flight CA197.
有,中國(guó)國(guó)航的CA197。
* * *
T: OK, I'll take that flight.
好的,就要那個(gè)航班。
3. 更改航班(3)
T: Excuse me.
打擾一下。
A: What can I do for you, sir?
先生,需要幫忙嗎?
* * *
T: I have bought a ticket on Flight CA938, flying to London at 9:30 tomorrow morning. But unfortunately, I have something very urgent to do tomorrow. Could you please help me change it?
我買了一張CA938航班明天早上九點(diǎn)半飛往倫敦的機(jī)票。但很不幸,我明天有其他的急事,可以改簽其他航班嗎?
A: Yes, but if you want to change your flight, date or route, you have to refund ticket. That is to say, you have to purchase another ticket.
是的。如果您想更改航班、日期或是路線,您的票將被作為退票處理,也就是說(shuō)您還需購(gòu)買機(jī)票。
* * *
T: I see. Do I have to pay for the refund?
我知道了,退票需要手續(xù)費(fèi)嗎?
A: Yes, you have to pay RMB 800 yuan for the refund.
是的,您需要支付800元手續(xù)費(fèi)。
* * *
T: Why should I pay so much?
為什么手續(xù)費(fèi)這么貴?
A: According to our regulations, if a passenger asks for a refund of his ticket 24 hours before the departure time, the cancellation fee is 10% of the original fee.
根據(jù)我們的規(guī)定,如果旅客在飛機(jī)起飛前24小時(shí)內(nèi)要求退票的話,取消航班的費(fèi)用是原機(jī)票費(fèi)用的10%。
* * *
T: I see. So do you have any flights to Sydney next Tuesday afternoon?
我知道了。那有下周二下午飛往悉尼的航班嗎?
A: One moment, please... Yes. There's a flight at 16:45 and one at 18:00.
請(qǐng)稍等……是的,有下午4點(diǎn)45的和6點(diǎn)的航班。
* * *
T: That's fine. How much is the flight?
很好,機(jī)票多少錢?
A: Economy, business class or first class ticket?
那您要經(jīng)濟(jì)艙、商務(wù)艙、還是頭等艙?
* * *
T: Economy, please.
經(jīng)濟(jì)艙。
A: Which flight would you like?
那您想坐哪個(gè)時(shí)間的航班?
* * *
T: The 16:45, please.
下午4點(diǎn)45的。
A: Could I have your name, please?
好的,請(qǐng)告訴我您的姓名。
* * *
T: My name is Mark Jones, that's M-A-R-K J-O-N-E-S.
我叫瑪可·瓊斯。M-A-R-K J-O-N-E-S。
A: How would you like to pay, Mr. Jones?
您想怎樣付款呢,瓊斯先生?
* * *
T: Can I pay at the check-in desk when I pick up my ticket?
我可以在取票的時(shí)候再付款嗎?
A: Yes, but you will have to confirm this reservation at least two hours before departure time.
是的,但您必須在起飛前至少兩小時(shí)確認(rèn)機(jī)票。
* * *
T: I see.
我知道了。
A: Now you have booked ticket, Mr. Jones. The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. The flight number is NWA 476.
現(xiàn)在您已經(jīng)訂好票了,瓊斯先生。航班在下午4點(diǎn)45分起飛,在當(dāng)?shù)貢r(shí)間早上9點(diǎn)25分抵達(dá)悉尼。航班號(hào)是NWA476。
* * *
T: Thank you.
好的,謝謝。
4. 確認(rèn)航班(1)
A: Hello, China Airlines. How can I help you?
你好,中國(guó)航空公司。有什么能為您效勞的嗎?
T: Hello. I want to confirm our reservation.
你好。我想確認(rèn)我們的預(yù)訂。
* * *
A: OK. May I have your name, please?
好的。請(qǐng)告訴我您的姓名?
T: John Kelly.
約翰·凱利。
* * *
A: I beg your pardon, sir.
先生,請(qǐng)?jiān)僬f(shuō)一遍。
T: John Kelly.
約翰·凱利。
* * *
A: Which flight have you booked?
您訂的是哪一班飛機(jī)?
T: We have reservations on flight No. 207 leaving at 7:40 tomorrow morning for England.
我們訂的是明天上午7:40飛往英國(guó)的207號(hào)班機(jī)。
* * *
A: How many are there in your party, please?
請(qǐng)問(wèn)一共幾位?
T: Two. My wife and I.
兩位。我和我太太。
* * *
A: Hold on a second, please. Right, sir. Your flight No.207 to England for tomorrow has been booked and confirmed on.
請(qǐng)稍等。是的,先生。您明天去往英國(guó)的207號(hào)班機(jī)已確認(rèn)無(wú)誤。
T: OK, thanks.
好的,謝謝你。
5. 確認(rèn)航班(2)
T: Hello. I want to reconfirm our flight to London.
你好,我要重新確認(rèn)我去倫敦的班機(jī)。
A: Yes, sir. Did you call the airline?
是的,先生,你打電話給航空公司了嗎?
* * *
T: Yes, I did. But I couldn't communicate with them in English. They speak only Spanish. So I need your help.
是的,我打過(guò),但我無(wú)法用英語(yǔ)和他們溝通,他們只會(huì)說(shuō)西班牙語(yǔ),所以我需要你的幫忙。
A: Oh, I see, sir. We have the airline office inside the hotel. They have an English-speaking staff. Just dial 18, please.
我知道了,先生,我們?cè)陲埖陜?nèi)設(shè)有航空公司的辦公室。那里有會(huì)說(shuō)英語(yǔ)的職員,請(qǐng)撥18號(hào)就行了。
* * *
A: May I help you?
有什么我能效勞的嗎?
T: Yes, I'd like to change my reservation, if possible.
是的,如果可能的話,我想變更我的預(yù)訂。
* * *
A: Certainly, sir. What is the flight number and when are you leaving?
當(dāng)然,先生,班機(jī)號(hào)碼是幾號(hào),什么時(shí)間起飛?
T: We are taking CA 208 to London tomorrow at 5 p.m.
我們是坐CA 208號(hào)明天下午5點(diǎn)鐘去倫敦。
* * *
A: All right, Sir. What flight would you like to switch to?
好的,先生,你要換哪趟班機(jī)?
T: Flight 190 departing at eleven Friday morning.
周五上午11點(diǎn)出發(fā)的190號(hào)班機(jī)。
* * *
A: Just a moment while I check on that flight.
請(qǐng)稍等,我查查看。
A: You're in luck, Sir. We have a seat available on that flight. I'll issue another ticket.
先生,你真幸運(yùn),那班機(jī)還有一個(gè)座位,我另開(kāi)一張機(jī)票給你。
T: All right.
好的。
* * *
A: Here you are, Sir. Have a nice trip.
在這,先生。祝你旅途愉快。
T: Thank you very much. I'm sorry for all the trouble.
謝謝你,抱歉打擾你了。
* * *
A: No trouble at all, sir.
一點(diǎn)也不麻煩,先生。
6. 確認(rèn)航班(3)
A: Hello. This is United Airlines.
聯(lián)合航空,您好。
T: I'd like to reconfirm my flight.
我想要再確認(rèn)班機(jī)。
* * *
A: What's your name and flight number?
請(qǐng)說(shuō)您的姓名與班機(jī)號(hào)碼。
T: My name is Leo White, and the flight number is UA 005 for New York.
我的名字是利昂·懷特,班機(jī)號(hào)碼是飛往紐約的聯(lián)合航空005班機(jī)。
* * *
A: When is it? June 10th?
行程是那一天?6月10日嗎?
T: Yes, I'd like to confirm the time it leaves.
是的,我想要確認(rèn)班機(jī)時(shí)間沒(méi)有改變。
* * *
A: I can't find your name.
我找不到您的姓名。
T: Really?
真的?
* * *
A: May I have your name again?
請(qǐng)?jiān)俑嬖V我一次您的姓名?
T: Leon White.
利昂·懷特。
* * *
A: I still can't find your name on the reservation list.
我仍然無(wú)法在訂位名單中找到您的名字。
T: Oh, what should I do?
哦,那我應(yīng)該怎么辦呢?
A: Anyway, we still have seats for new bookings on this flight.
沒(méi)關(guān)系,這班班機(jī)仍有空位可以預(yù)訂。
T: Wow, that's great.
哇,那太好了。
* * *
A: One first class seat, is that right?
一個(gè)頭等艙座位,對(duì)嗎?
T: Yes.
是的。
* * *
A: Now you have been booked.
您已完成訂位。
T: Thanks a lot. What time do you start check-in?
謝謝。你們何時(shí)開(kāi)始辦理登機(jī)?
* * *
A: Two hours before departure time.You must check in at least one hour before.
起飛前2小時(shí)。您必須在至少1小時(shí)前辦理登機(jī)。
T: I see. Thank you.
我知道了。謝謝你。
* * *
A: You are welcome.
不客氣。
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