服務英語·維修服務 黃金句

服務英語·維修服務 黃金句

1. 客戶反應問題

1) The light in the room is too dim. Please get me a brighter one.

房間的燈太暗了，請給我換一個亮點的。

2) I feel cold, maybe I've got a cold.

我覺得很冷，也許我感冒了。

3) The water tap drips all night long. I can hardly sleep.

水龍頭的水滴了一整夜，我?guī)缀跻灰箾]睡。

4) The toilet is stopped up.

馬桶堵住了。

5) There is something wrong with the shower.

噴頭壞了。

6) There is no water in the water closet. Would you please have it repaired?

馬桶沒有水，請修理一下好嗎？

7) I can't fall asleep because the tap is dripping.

水龍頭滴水，吵得我無法入睡。

2. 問題回應

1) Good evening. Did you ring for service? What can I do for you?

晚上好。您打電話要求服務了嗎？我能為您做些什么？

2) Do you mind if I move your things?

您介意我挪動一下您的東西嗎？

3) If you need any things, please let us know.

如果您需要什么東西，請與我們聯(lián)系。

4) Excuse me, what can I do for you?

打擾了，我能為您做什么？

5) Here is the blanket and hot water. Anything else I can do for you?

這是給您的毛毯，還有開水，您還需要我為您做點什么嗎？

6) Housekeeping. Can I help you?

客房部，我可以幫您嗎？

7) We will send someone to repair it immediately.

我們馬上派人來修。

8) Room Maintenance. May I come in?

客房維修，我可以進來嗎？

9) What's wrong with the toilet?

馬桶怎么了？

10) Let me see. The toilet is clogged.

讓我看看，馬桶堵了。

11) It's all right now. You may try it.

現(xiàn)在好了，您可以試試。

12) I will be back soon with a new part.

我馬上去拿個新零件回來。

13) Did you call for service, sir?

先生，您叫服務了嗎？

14) I am very sorry about the noise, sir. We will look into it.

對不起先生，噪聲吵到您了，我們馬上調查是怎么回事。

15) What's the matter, sir?

怎么了，先生？

16) What's wrong with the toilet?

衛(wèi)生間出什么毛病了？

17) What is the trouble? Anything that needs repairing?

怎么了，有什么需要維修的嗎？

18) I will fix it for you.

我來修理。

19) I will do it right away.

我馬上就為您做。

20) I will bring it right away.

我馬上給您拿來。

21) I will take care of it personally.

我會親自解決這件事的。

22) We will bring the replacement immediately.

我們馬上給您換一個。

23) It is hard to get a similar one.

很難再找到和這一樣的了。

24) I am sorry, we can't fix it today.

對不起，我們幾天修不了。

25) Would you mind changing a room? The toilet is hard to repair today.

您換個房間好嗎？衛(wèi)生間今天修不好了。

26) Since the water pipes are being repaired, cold water is not available from 9:00 a.m. to 4:00 p.m.

由于水管維修，上午9點至下午4點沒有冷水供應。

27) Sorry for the inconvenience. We do hope you enjoy your stay here.

抱歉，給您帶來不便，真心希望您住店愉快。

28) Wait a moment, please. I will inform the Engineering Department to send someone to repair it.

請稍等，我馬上通知工程部來人修理。