服務英語·洗衣服務 情景對話

服務英語·洗衣服務 情景對話

1. 解釋干洗服務

R= Room Attendant (客房服務員) G= Guest (賓客)

R: Excuse me. Do you have any laundry? The laundry man is here to collect it.

打擾。請問您有要洗的衣物嗎？洗衣房員工來取要洗的衣物。

G: No, not now, thank you.

沒有，現(xiàn)在沒有。謝謝。

* * *

R: If you have any, please just leave it in the laundry bag behind the bathroom door. The laundry man comes over to collect it every morning.

如果有的話，請把它留在浴室門后的洗衣袋里。洗衣房的員工每天早上會過來把它取走。

G: Thank you.

謝謝。

* * *

R: Please tell us or notify us in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back.

請告訴我們或者列個清單告知我們你是否想要你的衣物熨燙、水洗、干洗或者修補及你想取回的時間。

G: I see. What if there is any laundry damage? I wonder if your hotel has a policy on dealing with it.

明白。如果洗衣造成損壞怎么辦？我想知道你們是否有處理規(guī)定？

* * *

R: In such a case, the hotel should certainly pay for it. The indemnity shall not exceed ten times the laundry cost.

如果出現(xiàn)這種情況，當然賓館會賠償。但賠償不能高于洗衣費用的十倍。

G: That sounds quite reasonable. I hope there's no damage at all.

聽起來挺合理。我還是希望不會造成損壞。

* * *

R: Don't worry, sir. The Laundry Department has wide experience in their work.

不用擔心，先生。我們的洗衣部很專業(yè)并且經(jīng)驗豐富。

G: All right. Thank you for your information.

好的。謝謝你提供的信息。

* * *

R: Not at all.

不客氣。

2. 要求洗衣服務

R= Room Attendant (客房服務員) G= Guest (賓客)

R: Can I help you?

我能幫助你嗎？

G: Yes. I have some laundry to be done.

是的。我有一些衣服要洗。

* * *

R: Certainly, sir. Could you fill out the laundry form, please?

當然可以，先生。您能填寫一下洗衣單嗎？

G: May I use your pen?

我可以用你的鋼筆嗎？

* * *

R: Sure. Here you are.

當然。給你。

G: Thanks. Oh, I don't want these shirts starched.

謝謝。哦，這些襯衫不需要上漿。

* * *

R: No starch. I see, sir.

不上漿。我明白，先生。

G: And also I'd like this sweater to be washed by hand in cold water. It might shrink otherwise.

另外這件毛衣要用冷水手洗。否則的話它可能會縮水。

* * *

R: By hand in cold water, I see.

用冷水手洗，我明白了。

G: When will they be ready?

什么時候能洗好？

* * *

R: We will deliver them tomorrow evening around 6.

我們將在明天晚上6點左右交付。

G: Fine, thanks.

很好，謝謝。

3. 要求快洗服務

R= Room Attendant (客房服務員) G= Guest (賓客)

R: What can I do for you?

請問有什么可以幫您的嗎？

G: Could you send someone up for my laundry, please? Room 608, Hilton.

請派人來取我要洗的衣物，好嗎？608房間，希爾頓。

* * *

R: Certainly, Mrs Hilton. A valet will be up in a few minutes.

當然可以，希爾頓太太。我們的服務生馬上就會過去。

G: Good. I also have a silk dress which I think is color-fast. Will the color run in the wash?

好。我還有一件我認為不會褪色的絲綢衣服。洗的時候不會褪色吧？

* * *

R: We'll dry clean the dress. Then the color won't run.

我們會干洗這條裙子，所以不會褪色。

G: You're sure? Good! And the lining of my husband's jacket has come unstitched. It might tear over further while washing.

你確定？太好了！另外我丈夫夾克的襯里沒有縫好。可能會在洗的時候翻出來。

* * *

R: Don't worry, madam. We'll stitch it before washing.

別擔心，女士。我們會在洗之前把襯里縫好。

G: That's fine. Now, when can I have my laundry back?

那太好了。我何時能取回洗的衣服呢？

* * *

R: Usually it takes about two days to have laundry done. But would you like express service or same-day?

通常是要兩天的時間。不過您是要快洗服務還是當日取?

G: What is the difference in price?

在價格上有何不同？

* * *

R: We charge 50% more for express, but it only takes 3 hours.

快洗服務我們會加收50%的費用，但只需3個小時就洗好了。

G: And for same-day, will I get the dress and skirt back this evening?

如果當日取，今天晚上能取回禮服和裙子嗎？

* * *

R: Yes, madam. All deliveries will be made before six o'clock.

是的。女士。六點之前都會送到。

G: I'll have express then.

那我就要快洗服務吧。