服務(wù)英語(yǔ)·銀行服務(wù) 知識(shí)加油站

服務(wù)英語(yǔ)·銀行服務(wù) 知識(shí)加油站

1．對(duì)于顧客拜托的事，工作人員若不能完成的話，那么可以回答：

I'm sorry, sir/madam, but your deposit has been exhausted. 很抱歉，先生/女士，您的存款已經(jīng)被取完了。

I'm afraid we cannot help you, because we don't offer that service. 我們恐怕幫不了你，因?yàn)槲覀儾惶峁┠琼?xiàng)服務(wù)。

2．由于各種原因，需要客戶稍等，工作人員一般應(yīng)作如下回答。如：

Please wait a minute./Just a minute, please./One moment, please. 請(qǐng)稍等片刻。

I'm sorry to keep you waiting, sir/madam, but I'll be with you in a moment. 先生/女士, 很抱歉讓您久等了，我一會(huì)兒就過來(lái)。

It'll take about twenty minutes, sir/madam. Would you like to wait? 先生/女士, 那要花20分鐘的時(shí)間，您可以等嗎？

I'm sorry to keep you waiting, but will you please wait a few more minutes? 對(duì)不起，讓您久等了，能再等幾分鐘嗎？

3．當(dāng)客戶對(duì)工作人員說(shuō)謝謝時(shí)，工作人員應(yīng)該回答：

With pleasure./That's all right./You're welcome. 不用謝。

需要向客戶道歉時(shí)，工作人員可以說(shuō)：

I'm very sorry./I'm terrible sorry./I'm awfully sorry. 十分抱歉。

接到客戶的道歉，工作人員可以說(shuō)：

That's quite all right./Don't mention it./It doesn't (didn't) matter. 沒關(guān)系。