服務(wù)英語(yǔ)·處理投訴 情景對(duì)話

服務(wù)英語(yǔ)·處理投訴 情景對(duì)話

對(duì)話1

A: Can I help you?

您有事嗎？

B: Yes, we bought twenty electric heaters in your store three days ago. But now two of them don't work.

是的。我們?nèi)烨霸谫F店購(gòu)買了20臺(tái)電暖器，但現(xiàn)在有兩臺(tái)壞了。

* * *

A: Oh, I'm so sorry to hear that. Could you tell me the brand?

哦，非常抱歉聽(tīng)到這種情況。您能告訴我是什么品牌的嗎？

B: Yes, it's Caihong-150 electric heaters.

可以，是彩虹牌150型電暖器。

* * *

A: What's the matter?

什么毛??？

B: The problem is that it doesn't heat after we turn on the electricity.

毛病出在我們通電后，電暖氣熱不起來(lái)。

* * *

A: Please bring the receipt and the warranty card with you. We'll repair or replace them for you.

請(qǐng)您把發(fā)票和保修卡拿來(lái)，我們將很樂(lè)意為您修理或更換兩臺(tái)。

B: Thanks a lot.

非常感謝。

* * *

A: You are welcome.

不客氣。

對(duì)話2

Shirley: Oh, what's wrong? How comes that the music stopped all in a sudden!

哦，怎么了？為什么音樂(lè)突然停了？

Salesperson: Really? Let me have a look.

真的嗎？讓我看一下。

* * *

Shirley: Poor quality!

質(zhì)量真差啊！

Salesperson: No, Ma'am. It's just out of battery.

不是的，女士。只是電池沒(méi)有電了。

* * *

Shirley: Oh, sorry. What if it doesn't work well, I mean in case?

哦，對(duì)不起。要是壞了怎么辦啊，我是說(shuō)萬(wàn)一。

Salesperson: The guarantee provides free service and parts. But from my experience, I'd say you'll never have to use that.

保修期內(nèi)提供免費(fèi)的服務(wù)。根據(jù)經(jīng)驗(yàn)，您永遠(yuǎn)都不需要使用這個(gè)（指維修）。

* * *

Shirley: How long is it guaranteed for?

保修期有多長(zhǎng)。

Salesperson: For three years. And you can exchange it provided there is no da-mage to the product.

三年。只要沒(méi)有受到損傷，你可以隨時(shí)拿來(lái)調(diào)換。

* * *

Shirley: What about the price?

價(jià)格呢？

Salesperson: 1000 yuan.

1000元。

* * *

Shirley: Wow. That's a lot of money. Is there any discount?

哇，好貴啊?？梢源蛘蹎幔?/p>

Salesperson: Yes, if you get it today, there will be a 10% off for you.

是的，如果今天買，可以享受9折的優(yōu)惠。

* * *

Shirley: Okay, we'll take it.

好吧，那我們就買這個(gè)了。