實(shí)用商務(wù)英語(yǔ) 質(zhì)量投訴回函

8　質(zhì)量投訴回函

Sample 1

Dear Mr. Deng,

If you care to dispose of the inferior goods at the best price obtainable, we will sent a cheque for the difference when we hear from you.

We apologize sincerely for the trouble caused to you and will take all possible steps to avoid such a mistake again in the future.

Yours,

鄧先生：

如果貴方愿意以可得的最優(yōu)惠價(jià)格處理這批問(wèn)題商品，本公司將在收到貴方回音時(shí)，寄付支票以支付差額。

本公司誠(chéng)懇地為所引起的麻煩向貴方致歉，并將盡一切可能避免此類(lèi)錯(cuò)誤再次發(fā)生。

謹(jǐn)上

Sample 2

Dear Mr. Zhou,

I was very sorry to hear about that your order is with weak quality. I have talked about this with the clerk who looked after your order and he has been reprimanded.

We are looking into some of the specific points that you mentioned. I can only offer you my most sincere apologies. And I can assure you that your future order will be arranged with more care and attention.

For your future business trip, we are willing to offer you a favorable discount of the service charge.

Sincerely yours,

親愛(ài)的周先生：

很抱歉您上次購(gòu)買(mǎi)的設(shè)備出現(xiàn)了質(zhì)量問(wèn)題，我也同負(fù)責(zé)您訂單的職員談過(guò)了，他已受到懲責(zé)。

我們現(xiàn)正調(diào)查您提及的幾個(gè)具體問(wèn)題。此時(shí)此刻，我們只能對(duì)您表示深深的歉意。請(qǐng)放心，您未來(lái)的訂單一定會(huì)得到我們認(rèn)真細(xì)心地安排。

為了彌補(bǔ)這次的過(guò)失，我們?cè)敢鈱?lái)對(duì)您服務(wù)時(shí)提供優(yōu)惠折扣。

誠(chéng)致歉意！