導(dǎo)購口語 第199期:退換服務(wù)(3)

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Conversation 3

A: Good morning, sir. Can I help you?

A：早上好，先生，我能幫什么忙嗎？

B: Good morning. I bought this camera here a few months ago. It has ruined two tolls of film already.

B：早上好，好幾個(gè)月前我買的這個(gè)照相機(jī)，已經(jīng)毀壞了我兩個(gè)膠卷。

A: I'm so sorry to hear that.

A：很遺憾聽到這個(gè)。

B: I hope you will be able to fix it or refund my money.

B：希望給我修理一下或退錢。

A: Have you brought the sales slip?

A：您帶著收貨單了嗎？

B: Yes, here it is.

B：帶來了， 給。

A: Sorry, sir. Your warranty was good for six months. It expired two weeks ago.

A：對不起，您的保修單是半年的，已經(jīng)過期兩個(gè)星期了。

B: Two weeks ago? What difference does two weeks make? I'm sure it was defective when I bought it.

B：兩個(gè)星期，這有什么關(guān)系？我敢肯定買的時(shí)候就有問題了。

A: Eh... That could be possible. But no one can tell.

A：嗯……那倒可能，但是誰能證明呢。

B: What shall I do?

B：那我該怎么辦呢？

A: Well, you can leave it here for repairing, but there will be a charge.

A：嗯，您可以把它放在這兒修理一下，但要收費(fèi)。

B: A Charge? How could that be?

B：收費(fèi)？那怎么可能呢？

A: You know that your warranty has run out. There is nothing I can do.

A：您知道您的保修期已經(jīng)過了，我也沒辦法。

B: Can you make an exception in my case this time?

B：您能把這件事作為特例處理嗎？

A: I'm terribly sorry, sir. We can't set a precedent. I hope you can understand.

A：先生，實(shí)在對不起。我們不能開這個(gè)先例，希望您能理解。