熟悉辦公事務(wù)——安排約見 Booking Appointments

安排約見　Booking Appointments

很多生意都是依靠（rely on）預(yù)約后的會(huì)面來(lái)發(fā)展的。通過(guò)在線工具預(yù)約是很常見的。無(wú)論是服務(wù)業(yè)還是銷售業(yè)（sales or services），預(yù)約都已經(jīng)成為辦公管理的必要組成部分。很多人通過(guò)日志（log books）或者日程軟件來(lái)整理和記錄所有的預(yù)約信息。

預(yù)約會(huì)面時(shí)間。

☉When will you be available for your next appointment?

您什么時(shí)間方便下次會(huì)面？

☉How is Wednesday, September 27th at 3：00 pm?

9月27日周三下午3點(diǎn)怎么樣？

☉I would like to make an appointment to meet with Mr.Zimmer.

我希望能夠和齊默先生見個(gè)面。

☉Can I help you schedule an appointment?

我能幫您預(yù)約嗎？

☉I’d like to set an appointment sometime this week.Tuesday is preferable.

我希望能夠安排到本周的某個(gè)時(shí)間。周二就可以。

☉Do you have anything available for Saturday?

周六您方便嗎？

☉I’d rather have an earlier appointment, if possible.

如果可能的話，我希望約得更早一些。

預(yù)約客戶

檢查自己的日程，并找到與客戶需求相吻合（suits）的時(shí)間。將該客戶的名字寫在日程表上，并注明要洽談的內(nèi)容。

☉Is it possible to get something sooner?

有可能提前些嗎？

☉Do you have anything else available in the afternoon?

下午有沒有合適的時(shí)間??？

☉Mr.Johnson is available to meet with you this week on Monday afternoon at 2：00 pm or on Thursday morning at 9：00 am. Will either of these times work for you?

約翰遜先生本周在周一下午2點(diǎn)或周四早上9點(diǎn)方便與您會(huì)面。您哪個(gè)時(shí)間合適呢？

☉I’m sorry, it seems this week is booked.

對(duì)不起，這個(gè)星期已經(jīng)排滿了。

☉This week we have an available opening on Friday morning.Would you prefer 9：00 am or 10：30 am?

這周五有一個(gè)比較合適的空閑時(shí)間。您愿意約在早上9：00還是10：30？

☉How long do you expect your meeting to last?

您估計(jì)您的會(huì)面大致多長(zhǎng)時(shí)間？

確認(rèn)的形式

通過(guò)電子郵件或電話預(yù)約，電子郵件上可注明“座位有限，請(qǐng)速回執(zhí)確認(rèn)”（RSVP），并指明名額或座位只為其保留到某個(gè)時(shí)刻。將已經(jīng)確認(rèn)的出席者的姓名和聯(lián)系方式（contact information）登記造冊(cè)。

☉To guarantee your placement, please respond to this invitation by January 15th .

為了保證您的位置，請(qǐng)?jiān)?月15日前回復(fù)本邀請(qǐng)函。

☉The meeting will be held on Monday, January 10th , at 2：00 pm.

會(huì)議安排在1月10日周一下午2點(diǎn)。

☉As seating is limited, please RSVP by November 20th .

座位緊張，請(qǐng)于11月20日前回復(fù)確認(rèn)。

企業(yè)之間的預(yù)約

企業(yè)之間提供的服務(wù)（business-to-business service）通過(guò)電話預(yù)定。首先要查看公司網(wǎng)址（company websites）或者企業(yè)名錄（business directories），確認(rèn)你所感興趣部門的領(lǐng)導(dǎo)姓名。上班時(shí)間（business hours）打電話并且點(diǎn)名要和某人講話。在推銷（sales pitches）服務(wù)和咨詢的預(yù)約過(guò)程中，要選擇雙方都適宜的時(shí)間。所有的預(yù)約時(shí)間都要詳細(xì)整理并記錄。

☉Hello, may I please speak to Ted Johnson?This is Emily Brown calling from Stevens Consulting. I'd like to speak to Mr.Johnson in regards to an upcoming consultation.

您好，我可以和特德·約翰遜先生通話嗎？我是史蒂文斯咨詢公司的埃米莉·布朗。我想向約翰遜先生了解一些咨詢的事情。

☉We’d like to offer you a free consultation next week.

我們很樂意下周為您提供一個(gè)免費(fèi)的咨詢。

☉Please let us know when you are available.

請(qǐng)告知我們您什么時(shí)間比較方便。

總結(jié)

無(wú)論是發(fā)展?jié)撛诳蛻簟⒘邢瘯?huì)議或宴會(huì)，還是尋求服務(wù)，都應(yīng)考慮到別人的日程，照顧到自己的時(shí)間。一旦確認(rèn)，就應(yīng)當(dāng)?shù)怯浽诎?，整理說(shuō)明。在“時(shí)間就是金錢”的現(xiàn)代社會(huì)，在有著“一諾千金”文化底蘊(yùn)的國(guó)度里，“爽約”實(shí)在是令人不齒的事情。

Words　單詞表

anticipate預(yù)期，預(yù)料

consultation咨詢

either或者，也

engagement約會(huì)，約定

however然而，但是

last持續(xù)

opening空隙，缺口

possible可能的

prefer更喜歡，傾向

preferable更好的，更傾向的

schedule時(shí)間表，日程

sooner更早，更快

upcoming即將

weekend周末

Phrases　短語(yǔ)表

arrange an appointment安排一個(gè)約見

double-booked重復(fù)預(yù)定

fit（sb）in適合（某人）

for nothing徒勞

get something獲得某物，得到某物

I'd be happy to help you我很樂意幫助你

I'd hate to have you（do sth）我不愿意看到你（做某事）

I'd rather……我寧愿……

in regards to關(guān)于

make it達(dá)到目的，獲得成功

meet with會(huì)見；遇見

offer（someone）an hour提供（給某人）一個(gè)小時(shí)

schedule an appointment安排預(yù)約

set an appointment安排一個(gè)約會(huì)

take a call接電話

work（sb）in想方設(shè)法安排

under an hour一個(gè)小時(shí)內(nèi)

work（for sb）（為某人）工作

實(shí)景對(duì)話1

A：Can I help you schedule an appointment?When will you be available?

How is Wednesday, September 27th at 3：00 pm?

B：Is it possible to get something sooner?I'd rather have an earlier appointment if possible. I'd like to set an appointment sometime this week.Tuesday is preferable.

A：For this week?Let me see……Mr. Johnson is available to meet with you thisweek on Monday afternoon at 2：00 pm or on Thursday morning at 9：00 am.Will either of these times work for you?

B：Well, I can't make it Monday. Do you have anything else available in the afternoon?I am not able to come in the mornings.

A：I'm sorry.It seems this week is booked！

B：Is there no way to work me in?

A：If it were possible, I would be happy to help you. However, Mr.Johnson is already double-booked, and even on some afternoons, triple-booked. I'd hate to have you come to the office for nothing if he is unavailable to meet with you.

B：How about the weekend?Do you have anything available for Saturday?

A：Well. How long will the anticipation of your meeting last?I can offer you an hour on Saturday, but if you need longer, I won't be able to fit you in until next week.

B：Well, I suppose it will have to be Saturday then.

A：我能幫您安排一個(gè)會(huì)面嗎？您什么時(shí)間比較方便？周三，9月27日下午3點(diǎn)怎么樣？

B：能更早些嗎？我覺得越早越好。我希望能夠安排到本周的某個(gè)時(shí)間。周二就可以。

A：這個(gè)星期？讓我看一下……約翰遜先生本周在周一下午2點(diǎn)或周四早上9點(diǎn)方便與您會(huì)面。您哪個(gè)時(shí)間合適呢？

B：周一，我不行。下午有沒有合適的時(shí)間?。吭缟系臅r(shí)間我來(lái)不了。

A：對(duì)不起，這個(gè)星期都已經(jīng)排滿了。

B：就沒有合適我的時(shí)間嗎？

A：如果有可能，我一定樂意幫助您。但是約翰遜先生（的時(shí)間）很多都被重復(fù)預(yù)定，有些下午甚至是三重預(yù)約。我實(shí)在不愿意讓您白跑一趟我們辦公室。

B：那周末怎么樣？周六是否有合適的時(shí)間呢？

A：那您的會(huì)面預(yù)計(jì)要多長(zhǎng)時(shí)間？周六我能安排一個(gè)小時(shí)，但如果您需要更多的時(shí)間，我就只能安排到下周了。

B：那就安排在周六吧。

實(shí)景對(duì)話2

A：Hello, Johnson and Sons. Can I help you?

B：Hello, may I please speak to Ted Johnson?This is Emily Brown calling from Stevens Consulting. I'd like to speak to Mr.Johnson in regards to an upcoming consultation.

A：I'm sorry. Mr.Johnson is not available to take your call.I can help you arrange an appointment with him, however.

B：That would be wonderful. I would like to make an appointment with Mr.

Johnson. We'd like to offer a free consultation next week.Please let us know when he is available.

A：This week we have an available opening on Friday morning. Would you prefer 9 am or 10：30 am?

B：10：30 am would be fine, thank you.

A：You're welcome. How long do you expect your meeting to last?Mr.

Johnson has another engagement at 11：30 am.

B：Our presentation should be under an hour.

A：Very well. I will schedule you for 10：30-11：30 on Friday morning.

B：Thank you very much.

A：您好，約翰遜父子公司。有什么可以幫您的？

B：您好，我可以和特德·約翰遜先生通話嗎？我是史蒂文斯咨詢公司的埃米莉·布朗。我想向約翰遜先生了解一些咨詢的事情。

A：對(duì)不起，約翰遜先生現(xiàn)在不方便接聽您的電話，但是我能幫您安排和他的會(huì)面。

B：那太好了。我非常愿意和約翰遜先生預(yù)約，我們很樂意下周為他提供一個(gè)免費(fèi)的咨詢。請(qǐng)告知我們他什么時(shí)間比較方便。

A：這個(gè)周五的早晨有一個(gè)合適的空閑時(shí)間。您愿意約在早上9：00還是10：30？

B：10：30可能會(huì)好些，謝謝您。

A：沒問(wèn)題。您估計(jì)您的會(huì)面大致要多長(zhǎng)時(shí)間？約翰遜先生在11：30另外有約。

B：我們的介紹應(yīng)該在一個(gè)小時(shí)之內(nèi)。

A：好的。那我就為您安排在周五的早上10：30至11：30。

B：非常感謝您。