Innovo會occasionally(不定期地)請專業(yè)的HR Expert(人力資源管理專家)或professional manager(職業(yè)經(jīng)理人)來給department managers(部門經(jīng)理)和directors(總監(jiān)們)做關(guān)于管理方面的training(培訓(xùn))。Training一般是以seminar的形式進行,內(nèi)容會根據(jù)公司的需要和要求來確定。這個周一的下午,公司就請來全球知名的consulting company(咨詢公司)的優(yōu)秀培訓(xùn)師Mary給大家做關(guān)于leadership方面的training。
Mary對于Innovo的組織結(jié)構(gòu)已經(jīng)有了比較全面的了解,她按照公司的結(jié)構(gòu)特點和管理人員的特點準備了一套training program(培訓(xùn)方案)。
Nancy被提拔為Marketing Department的director只有三個多月的時間,雖然她在工作的組織和員工的管理上已經(jīng)積累了一些經(jīng)驗,也有自己的approach,但專業(yè)經(jīng)理人的管理知識及理念應(yīng)該會更有效,即使自己不能直接apply(應(yīng)用)到工作中,至少也能給她點inspiration(啟示)吧。所以她早早地來到了meeting room,Mary正在那里調(diào)試projector(投影儀),Nancy見狀,趕緊跑過去幫忙。兩人剛聊了沒幾句,其他人也陸續(xù)進來了。Mary見人都到齊了之后,就以非常優(yōu)雅的儀態(tài)和職業(yè)的語氣開始了training:
At Innovo, we continually face challenges — the way how we view them defines us! Do we choose to see the challenges as stepping-stones or as obstacles?
If we choose to see them as obstacles, then the challenges we face will be viewed as problems — problems that need to be overcome along with all the negative connotations associated with problems. A great deal of wasted energy can be spent focusing on a negative mindset — mindsets like "I can't", "I won't", "I don't want to" and "I shouldn't have to".
We at Innovo, however, choose to see challenges as stepping-stones — opportunities that we have encountered along the way for us to use, to "step on" so that we can achieve more, develop further and ultimately actualize more of our goals!
Among the challenges that we face — let's focus on one or two main areas. How do we define Innovo's vision, staff diversity and staff development as stepping-stones not obstacles?
There is so much information out there in terms of developing a vision for Innovo — too much in fact. We need to guard against the temptation to create a vision that is too broad, too encompassing and ultimately a vision that is too generic, that it eventually says nothing. We need to be mindful of the temptation that focuses on quantity instead of quality. A plethora of information— can we use it all? The answer is "No". A new idea comes along — do we suddenly throw out the old? The answer is also "No".
So, what do we do? All the dedicated personnel at Innovo need to be committed to defining our vision. We need to draw on tried-and-tested experience and hold onto what works. We need to introduce new thinking and approaches where feasible and we need to stop what isn't working.
We need to create a vision whereby our name becomes synonymous with excellence, innovation, honor, integrity and outstanding quality and service. That's it — we need to promise less and deliver more... every time. If we keep our vision simple yet goal focused, then we will have turned defining our vision into a stepping-stone, which we will use to reach even greater heights.
The Innovo staff is fantastic... fantastic yet diverse. We have a kaleidoscope of professionals different in so many ways. Some may choose to see diversity as an obstacle — dividing rather than unifying. We see diversity as a stepping-stone. We focus on the individuals' strengths and use their strengths in a very goal-directed niche within our organization. We are so fortunate to have personnel that enhance our vision with their special talents, talents given willingly and passionately.
The stepping-stones at Innovo are here. Our results attest to this, our work ethic confirms this and our vision underpins this.
Innovo is a magical place, of which there is no doubt. But we do still face obstacles. I suppose it's a lot like a day at the beach — magical and amazing! But then there is also the sunburn, the scratchy sand in your costume, cold water, hot sand and perhaps even a stomach that may be looking decidedly less "sixpackage". We can look for the obstacles and it will spoil our day at the beach. Or we can look for the stepping-stones, and it will be magical!
Now I would like to listen to your opinions.
Nancy很是欣賞這位培訓(xùn)師,她的儀表和講話的語氣都自然地流露著資深經(jīng)理人的氣質(zhì)。Nancy希望自己有一天也能像她一樣,優(yōu)雅而干練。在懷著崇拜的心情接受training時,其效果也出奇地好。Nancy把Mary所講的每個要點都記了下來,回到辦公室后又重新整理了一遍。Nancy一邊整理Mary的training program,一邊在心里琢磨,如果有一天她也去給別人做類似的培訓(xùn)講座,該怎樣準備和操作呢?
她再仔細回憶了一下Mary今天training的方法,大致總結(jié)了以下幾項要點:
Get familiar with the organization and the people that you are going to train.
Make sure that your training program is tailor-made.
Inspiring your audience instead of coaching them.
Behave professionally — you yourself is the best example.
occasionally 不定期地
consulting company 咨詢公司
inspiration 靈感
projector 投影儀
stepping-stone 階梯
obstacle 障礙
negative mindset 消極的思維模式
staff diversity 員工差異性
in terms of... 就……而言
guard against 防止
temptation 傾向,誘惑
be mindful of 當心
a plethora of 大量的
dedicated personnel 盡職的員工
be committed to 致力于
tried-and-tested 嘗試過
become synonymous with 等同于
goal-directed niche 目標導(dǎo)向定位
be fortunate to 幸運地
attest to 證明
work ethic 職業(yè)道德
underpin 支持,鞏固
Nancy的職場筆記本
Nancy今天仿佛重新回到了學(xué)校的課堂上,在筆記本上記下了很多新的知識,也跟著Rebecca的思路思考了很多問題。當然了,Nancy也沒有忘記補充她的職場筆記:
1.管理團隊的培訓(xùn)是每個企業(yè)保持發(fā)展活力的必行之舉,管理者心理素質(zhì)和管理能力的提升是企業(yè)發(fā)展的一大支柱。
2.Leadership是每一個管理者必須具備的quality,提升自己的leadership也是每個管理者的責任。
3.在給企業(yè)的管理層做培訓(xùn)之前,需要對企業(yè)文化、經(jīng)營模式和管理團隊組成等做充分的調(diào)研,以保證培訓(xùn)內(nèi)容能夠result-oriented(有的放矢),tailor-made(量體裁衣)。
4.只有把管理方法和企業(yè)理念結(jié)合在一起才是有效的管理,而如何面對問題,如何應(yīng)對挑戰(zhàn)則是管理的重要方面。
5.最好的教育方法是encouraging and inspiring(鼓勵和引導(dǎo)),而不是coaching(說教)。
6.培訓(xùn)師自己的言談舉止也是最好的example和教材。
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