Good. Now, when the person has introduced themself – this is Mrs Smith or whatever, say: Hello Mrs Smith, how can I help you?
很好?,F(xiàn)在,當(dāng)一個人介紹她自己說我是史密斯女士或其他什么時,你要說:你好,史密斯女士,我能為你做什么嗎?
Or, if you know them already, you might say: Hello Mrs Smith, how are you?
或者如果你已經(jīng)知道他們是誰了,你可以說:你好,史密斯女士,你好嗎?
Okay, what if Mrs Smith wants to speak to Tom but he's not there?
好的,如果史密斯女士想找湯姆說話,但他又不在怎么辦?
You say: "I'm really sorry, he's not available at the moment. Can I take a message?"
你可以說:“我很抱歉,他現(xiàn)在不在,我能幫你留言嗎?”
Or: "I'm afraid he's busy, shall I ask him to call you back?" Okay.
或者說:“恐怕他現(xiàn)在很忙,我能讓他過會兒給你回電嗎?” 好的。
And, to end a conversation, you can say: "Thank you for calling, goodbye."
對話結(jié)束時,你可以說:“謝謝你的來電,再見。”
Let's do another practice!
讓我們再做一個練習(xí)!
Hello? Tip Top Trading.
你好?這里是 Tip Top Trading。
Hello, this is Mrs Smith.
你好,我是史密斯女士。
Hello Mrs Smith, how can I help you?
你好,史密斯女士,我可以幫你做些什么?
I'd like to speak to Tom please.
請讓湯姆接電話。
I'm really sorry, he's not available at the moment. Can I take a message?
我很抱歉,他現(xiàn)在不在,我能幫你留言嗎?