你好,這是掛失窗口嗎?真倒霉今天早上丟了存折。我真健忘,我在公共汽車上檢查我的包時(shí)它還在。我一定是把它放在座位上,再?zèng)]拿起來!
B: It's OK Madam, calm down.
沒關(guān)系,女士,淡定些。
A: What's the procedure for this? I can still use my account, can't I?
如何辦理掛失的手續(xù)呢?我還能用我的賬戶吧,是不是?
B: What I need you to do is tell me the account holder's name, the account number, the amount deposited and your PIN number, please. I need to see your ID, too.
我需要您做的是,告訴我賬戶持有人的名字、賬號(hào)、存款金頦和您的密碼。我還要看看您的證件。